WeFiix Cellphone & Computer Repair - Temecula — Attraction in Temecula

On Thursday, my elderly mom's phone had a blank screen, and we couldn't get it didn't even know if it was charging, although there was a constant light top left, glowing back and forth from blue to turquoise. Go Wireless (Verizon) diagnosed the "bulbs on the screen had burned out." We took the phone back home..I was gonna try a different charger-nothing. On Friday, she went back to Go Wireless where they told her she still owed $67 on the old phone (after paying on it for a year and a half) and then sold her a phone for $249, a case for $30, and a glass screen protector for $40..no freebies, no chargers, no nuthin for my 82 year-old mom. When I got home from work, my mom said it was useless to her since they couldn't transfer her contacts. She said she wouldn't have bought the phone if she had known that. I told her to get her receipt and we would return it. She said they didn't give her one! We got to the store...I told the store mgr who had helped both days that we wanted to return it and since my mom had only had the new phone for 3 hours, we weren't paying the "restocking fee" of $35. I don't believe the mgr did anything wrong, I just think she didn't have the skills to understand that the elderly can be overwhelmed and, feeling overwhelmed, agree to things they shouldn't, thinking the younger, technologically savvy generation knows what's best for them regarding phones. I also don't think she did all she could do for the sale re "bonuses" to sweeten the deal, like I've always been given. However, it was she who suggested in passing that we could get the phone fixed at a place on the mall. I've never heard of this! We decided to go that route, after spending over 90 minutes there. The place in the mall wasn't there, for whatever reason, but Google gave us a place nearby..WeFiix. They had great reviews, so we headed there. We walked in, and JESSE, who had magic in his hands, took the case off and turned it on. We were still explaining the problem when her phone lit right up! We were shocked! Since she was most concerned about losing her contacts, we asked how to make sure we could back them up, in case her really did break. He brought JOHN to the front, who walked us through signing in, backing up and syncing to the Cloud, which he also explained. He was so nice, polite, professional, patient..awesome! They weren't going to charge us anything, but my mom tipped them anyway. This place saved my mom over...

I took my tablet to this business named WeFix (we were instructed to take the tablet to a repair shop that insurance provider was contracted with, we assumed that this was the one but later found out that it was not). I informed the man at the desk (Malik) that my apple tablet charged intermittently and that if I shook my tablet or tapped the charging port it would start charging again. He said "oh yes that is a problem with the USB C charging ports. Apple should never have changed to that type. I see this all the time". I informed him I have an insurance plan with a 100 dollar deductible. He told me that they are not contracted with any insurance providers but can fix it for the same price as the deductible ($100). He said it would be ready in 2 days. When my husband returned to get the tablet, he was told it was a chip that needed to be replaced and not the charging port and that will be 150 dollars to fix and that he had broke the screen as well. This is classic bait and switch. So, we did not agree to the increase in price. We did not know why the tablet would not charge and both parties agreed to the $100 price. There was NO mention that it may be another issue and that it may cost more. If that were the case, all issues would have been repaired (or device replaced) with the insurance provider with just the $100 deductible. Since we did not agree to the $150 he would not fix the screen he broke. We left with an unrepaired device and a broken screen that was in perfect condition when we dropped it off. His name is Malik, he is unprofessional and did not honor the price he quoted. In addition, he...

Before I start, be wary of positive reviews. WeFiix offers a $5 discount if you review them. Therefore, reviews may be coming in before a person even takes their "fixed" product home and may be biased towards a positive review.

Here is the TLDR: Run away from this place. Run very, very far away. Yes, it is cheap. But that is because they perform shoddy work.

I brought my phone in for a glass repair. I had to bring my phone back 6 times after they replaced the glass because they introduced new imperfections each time. Here are a few of the problems:

1. The phone wouldn't turn on. (wouldn't you test that before you returned it to a customer?)
2. Dirt was between the glass and LCD. (can't you see that before you return it to a customer?)
3. The glass began to separate from the LCD and the touch buttons on my phone were not properly reattached.
4. After above problems they told me they would use a new piece of glass. They used the old piece of glass and lied about it. (don't lie to your customers.)
5. The colors on the LCD became distorted. (Once again, this can be tested before returning it to a customer)

Not once did I receive an apology. Frankly, it seemed to be completely routine that someone would complain about the work they did. And each of the times I brought the phone back in, someone else was complaining about how their device was faring post repair.

I wasted hours upon hours on this place. I should have paid more for a more respected store to do this work. Do NOT waste your time on a group of people that clearly cannot perform the work...