T.J. Maxx — Local services in Temecula

The store experience before approaching the queue line was subpar but not all that upsetting. What was unexpected was the passive aggressive response to my lack of AIN Card, due to the fact that the company hasn’t mailed it to me (no one from my store told me that it was necessary to lug a round a giant sheet of paper for a temporary AIN card anytime I intended to shop at TJX). What was once a minor inconvenience turned into a regretful trip to TJX (the store is tiny and crammed and they were too short staff to assist customers who were waiting several minutes for assistance). The manager with the brassy blonde grown out hair made both me -the shopper- and the cashier -who just wanted to appropriately customer service me and my friend, but their manager was cold with them during the interaction- visibly uncomfortable. At that point my fight or flight was kicking in and instead of giving in I showed class and grace to the manager while she profiled me (gave me a suggestive look) and embarrassed me in front of other customers, staff from that location, and staff from MY location as she called my management team. If she fixed her failure of an approach, then I’d see the point in her position as manager; however, if she’s unhappy with her work choices, environment, and/or clientele then I’d personally suggest finding another job. Unsure if I take this to corporate or not, she could’ve just had a bad day.

Update from about 3 weeks ago: This store’s etiquette and engagement with their customers of color is a disappointment. My best friend, their husband, their daughter, and I went back hoping to have a positive experience after that unnecessary experience from our previous trip. My best friend didn’t have the receipt nor the tag for the pillow they were returning (we had a hectic 1st birthday for my niece and I guess the tag got lost in the bags of returns we had to make after the party) but I told them that out of customer service’s integrity TJ Maxx would do a one time refund. They didn’t do anything of the sort and my best friend had to go back into the store a second time, eventually having their husband go instead to see if they would finally listen to a “man’s demand” -they did. I didn’t feel comfortable getting off into the store knowing how I’d react to such a negative hostile environment. I know that if you have consistent work experience you can tell what brands and styles come in and out of your store. The whole exchange was like fighting tooth and nail. They made my best friend have a panic attack and this time the racial profiling was visible. You could see it in their body language and hear it in their voices, they looked so conniving and judgmental from what my best friend was explaining. What upset all of us the most was the fact that instead of trying to aid a customer they were discriminating against us in two separate instances now. I feel like their behavior screamed “I’m uncomfortable with poc” because of their misconceptions. I hope district management is aware of this classist behavior their MANAGEMENT...

Never coming here again! I’m so disgusted by this employees behavior. Nazareen at the Jewelry counter is extremely rude, disrespectful and condescending. T.J Maxx should be embarrassed of having an employee that’s rude to a 10 year old (my daughter). Of course I stop her and let her know that what she said was not funny and in fact out of line and she should be ashamed of herself for saying that to my young daughter. I’m warning my friends and family about Nazareen, the rude lady at the Jewelry department, stay away unless you want to be treated horribly.

Update: I wasn’t sure if management would see or care about my review so I called the store and spoke to Jen, one of the managers there. Jen was amazing! She listened to me from start to finish and validated me and my daughter’s experience, she was very compassionate and I could tell she really cared and heard me. I’m glad I called and got Jen, she was very sincere and kind. I feel a lot better now after speaking to her and I’m confident that she will address the issue with her team to do better and for this to not happen to anyone else. She assured me to reach out to her or Mike if I had any other concerns or issues. Thank you Jen, I appreciate you!

Note: Changing my review from 1 star to 3 stars only because of how great Jen’s customer service is and how well she...

I was discriminated at this Tjmaxx, I went to return 4 items all of them have tags and I did have my receipt! the cashier started to scann everything and she called someone else to verify my receipt and Compared the tags attached to the clothes I was returning, they turned their back on me and they we're just talking and looking at me like I was a criminal! I'm HISPANIC AND NEXT to me was a white lady also returning like 15 items , they were very attentive to her and they took her return no problem , no questions ask , this lady told me they were picking on my because my race and I was so embarrassed, at this point everyone was looking at me , to make things worst I asked to to talk to the manager and she told me they were checking the brand on my return because they didn't look familiar , Calvin Klein is not familiar to Tjmaxx? at the end everything match my receipt and I got my money back but they were so terrible including the manager . I spoke to Mike the general manager the next day and he apologized but those people need to get fired , reading at the reviews I can see that I'm not the only one who have dealt with this . Mike you also need to to do better you know what's going on because I'm not the only one who have Complaint about similar incidents and you haven't done...