The Cosmetics Company Store — Attraction in Thornton

TLDR (until 2nd paragraph) I love this place and I’m basically a regular at this point because I’m there at least once a week (I took a bit of a break for my bank account haha)! I would give it a 5 star, but I do get disappointed that I can’t exchange a product for another shade. This is definitely not the staff’s fault, but I’m not an expert in makeup and the lighting can mess me up when testing foundation shades. After years of practice, I’ve gotten better so I don’t have much of a problem with it anymore. The staff is actually pretty nice there, but I can’t say that about everyone. Some people definitely can be quite judgmental and condescending, but I gotta say a big praise to Lindsay/Lindsey (I really hope I got her name right because I’m definitely editing this if I didn’t). She’s been kind since the start and always asks about my Mom which always makes my day. She’s very knowledgeable about the products there and isn’t pushy about selling anything and more looking out for what I actually want/need. There have also been very kind gentlemen that I haven’t seen in awhile unfortunately, but I forgot their names so that’s my bad.

All in all, if you’re looking for great deals and prices and are pretty versed in most cosmetic brands, then I’d definitely stop by. They also have cosmetics and skincare, but the skincare is usually only 30% off unfortunately. I’ve seen Darphin, Estee Lauder, Tom Ford, etc. They also have perfumes and men’s skincare/cologne (although I never understood why that’s the case as skincare will work for most people haha)! I would only go if you know how to swatch shades, QUICK TIP: (I suggest swatching them on your neck and not your face because of germs and it’s also a better match on your neck so you don’t have to blend later 😉). I’ve definitely at least spent $1,000 there and have zero regrets. It’s great for when you want good luxury brands for half the price :) I still recommend this place to several people and would keep recommending because it’s just so great!!

P.S.: will definitely edit to add pictures and get...

I’m a long-time customer of CCS and place over a hundred orders each year. Occasionally, issues come up, but most store managers are proactive and handle them well. This time, however, the experience has been deeply frustrating. The manager asked me to file the claim, and ever since UPS officially confirmed the package was lost in transit and would compensate the shipper, she has only made excuses and delayed any action. It’s been over a month, and not once has she taken the initiative to update me on the claim status or what the company is doing to resolve the issue. I paid over $500 for this order plus $7 in shipping fees. The manager keeps shifting the blame to the company—claiming they won't let her file the claim or that she's waiting to hear back from them. Honestly, it makes me seriously question her competence. If a store manager can’t even handle a basic UPS claim, what exactly is she being paid to do? This whole process has been handled with zero accountability....

The Cosmetics Company is my new favorite and only place I will buy big brand makeup from. The prices are absolutely unmatched. There's always a good deal going on, so you could buy big brands for drugstore prices. The staff is the real sell point. They're always so attentive and helpful. They never make you feel like a burden when you ask them a question, and they give the best and most honest suggestions. They know how to help you save money, and they're always super friendly. Some of the best customer service I have ever experienced. For the quality of products and the prices they're sold for, everyone should buy their makeup, skincare, and perfume from the...