Eyemart Express — Attraction in Town of Henrietta

After decades of going to premium optician chains I found myself needing an eye exam and glasses at a budget price (I'm going through limited income scenario at present and need to meet vision requirement for driver's license renewal). I came upon Eyemart online simply through happenstance and had serious doubts but I needed to do what I needed to do and could afford to do. I was 100% pleased from-beginning-to-end with my experience: at reception Aaron was courteous and friendly, the examining doctor, Dr. Rashida Clarke, was simply the most professional and personable optometrist I have ever had the pleasure to work with (I'm about to turn 56 and have used corrective lenses since teens so that says a lot), Nina the optician was lovely (another fellow who attended to me initially, whose name I forget, was also helpful), and finally the General Manager, Todd Klaric, was attentive and made it clear my satisfaction was important and I should reach out to him with any issue that might arise. The glasses were ready in under 20 minutes (thanks to the fellow who installed lenses/prepped frames). I went for the very budget-conscious offer of $39 eye exam and 2-for-$39 glasses, admittedly not the best of frames and no "extras" on lenses -- but they are good enough if one does not wear them during athletic or strenuous activities and I can now see very well. I left committing to what I told them initially: if I was pleased with this initial experience I'd make Eyemart my regular spot for eye care needs, buy pricier frames when I was in a position to do so, and tell friends and family about this specific Eyemart location. This was a top-notch experience and I am...

I am giving a 5 star experience. The glasses for myself and my son were not made with in a half hour but an hour. However, let me reassure you that this is the place you want to go, especially if you live in the Rochester area. Upon coming to this specific location, we were greeted and treated very respectfully. Well, while taking the time to pick our glasses, we also, we're able to get three pairs out of the ordeal for just about three hundred dollars. This would be included with same day service and having transitionals and having scratched guarantee for a year. And so anytime the the glasses may get scratched, we are able to bring them back and they will be fixed and repaired for free. There is also a free warranty for The Frames themselves for a year. Also, to mention, you do not have to buy glasses from them, they will actually put lenses into glasses. You already have, which is huge because most places do not do that, not to mention that the customer service was amazing. From a to z the experience was very pleasing. The atmosphere was great and the person who was even fitting us. In making sure that the glasses fit our faces just as we would like them to and to look great on us was just as good of an experience. We were able to walk out of there with the glasses and we even received a great discount. Overall, if you need glasses, this is truly the place to go. Not too bad mouth, but the store located in Greece, definitely was not going to help us out as much as we. I really receive the help from the store in this location. We truly had a great experience. A great deal.And overall, it was just...

2023 Update….they are still just as amazing at this store…….NINA you are the BEST!!! Don’t go anywhere else, this is a great place to get eye exam(DR. Is wonderful!) and eyeglass prescription….love this place!!!!

5 years ago EXCEPTIONAL !!!!! Paying less does not mean less service with this eye mart location! I have a somewhat uncommon eye issue, that I have had trouble my whole life getting the correct presciption for. So, as always I was apprehensive about going to eye mart, however, I found that there was NO need for concern! Dr. Rashida Clarke was AMAZING!!! She was truly interested in what I had to say and all my concerns. She was the BEST eye Dr. I have ever had! (and I have been to some very expensive eye DR.s) Dr. Clarke got my eye prescription perfect!!! However, it didn't end there, I proceeded to go over to pick out frames and met Todd Klaric (Genereal Manager). He was the most accommodating, FRIENDLY, helpful person ever!!! I could tell he was truly interested in helping me to have the best service and experience possible and he succeeded!!! He went ABOVE and BEYOND just "good" customer service! I cannot say enough about the team at Henrietta Eyemart Express and I have absolutely NO complaints!!!!!! I am now a lifetime customer and have already highly recommended this location to friends and family!!! If you need eye care, this is the place to go!!! Thank you Todd Klaric, Dr. Clarke & your team for helping me to see clearly again :) Keep up the...