Milk N Cookies - Cookie Café & Cereal Bar — Attraction in Town of Mamaroneck

The staff was less than welcoming, they have only been open a few weeks. Their staff should be encouraged to ask if this is your first time, there was no explanation of the menu or what they sell. Yes, milk and cookies is in the name but..how do you sell them? How are the drinks put together? Their staff seem a bit unorganized. The decor is cute and good for a picture, and what they offer is delicious. I am disappointed that they do not offer dairy free options, which closes off the potential of reaching to a wider selection or array of customers. Very underwhelmed, the staff made me and my friend uncomfortable to be in the environment. The straw that broke the camels back was the girl manning the register had long nails and seem to have a bandaid on, then was manning the food station with no gloves. which make it a bit unsanitary.

Overall: the experience was very disappointing. And the chairs are uncomfortable, as you slide...

At first my experience here was good. The guy on the phone was nice and helpful since i was picking up a larger order. BUT when i came to pick up, the doors were locked and i had to be let in?? This was 11:30 and they open at 11:00. Mind you, i told the guy on the phone I’d be there at 11:30 to pick up. Then the guy in there didn’t even have what i ordered ready for 11:30 still waited at least 15 minutes. Then when i got the order, i didn’t get a receipt. At the time i didn’t realize i didn’t get it since i was in a rush. Now, i have been emailing the owner because i need the receipt and have gotten no help. 4 messages later and still nothing. Only responded once to ask if i used a card. Completely rude and awful service. Will not be going back. The cookies aren’t even made there, they’re just warmed up. Not good enough to possibly deal with this again. Can go to a bakery and get much better desserts...

Very busy on a Friday night around 9. Chaotic scene with only 3 workers behind the counter. Sign on the right says order here but 'the line' was not defined and the guy in front of me hadn't ordered but he wasn't sure where the line was. Bunches of people waiting for orders and the friendly staff looked overwhelmed. Many different cookies on the menu but no ingredients listed. This is a crucial omission when it's this busy and hectic. I'm sure when it's slower part of the schtick is for the staff to explain the cookies and sell you on the variety. But when it's crowded, a detailed menu would keep it moving. We had to ask what each cookie was and the staff was helpful but it slowed down the line. We got a Cookie Monster, a Funfetti and Banana Nut. $14 for 3 cookies is steep but they are hefty. Again, staff was friendly and the store is nice and clean. Go check it out...