Staples — Attraction in Town of Poughkeepsie

Their policy of returns is not on the side of the consumer. I purchased an upright PC and monitor for a total of $650. They both failed at home. I attempted to return them for another and better model, with intent to pay whatever exceeded the $650, but ran into "corporate hell." Because I had paid for the merchandise in two manners, $500 in cash and the remaining $150 on credit card, I could not make an exchange. I was told my money would be refunded by mail to my home in the form of "corporate" check in ten business days. WTF, I gave them $500 in cash. Open the cash register and give it back. I can understand the credit card portion of the payment requiring three business days to be credited. But the $500 in cash? I needed that cash in hand to purchase the replacement computer. No, I was told. I would have to shell out whatever the replacement PC would cost then and there. That is how " corporate" does it, I was told over and over. "The computer won't let me override the sale," I heard over and over. Now here is the worst part. I spent over an hour in the store waiting for the manager to reach "corporate" so he could give them my address to send the "corporate" check too. After an hour of waiting while the manager was waiting for a call from "corporate" I had to leave, leaving my purchase behind, down $650 dollars with no word from "corporate". The manager said if I returned tomorrow he would have the refund on it's way and he would hold the second PC in his office for me, which I would need to pay some seven hundred dollars for. Does this policy seem fair to you? As consumers, do we have the luxury of walking into Staples, bringing an expensive technical item to the cash register, have it packed up, then saying, "Thank you very much. Please expect a $2094. 63 check in the mail from my corporate funds for this purchase," as we walk out the door....

I placed an online order to purchase an item we needed in our company office and was told the item would be ready in an hour to be picked up. My boss told me we needed it NOW so I arrived a half hour early because what I am going to do, tell the guy who pays me to kick rocks? The order had not been picked yet and that was no big deal to me, I know I arrived early so I wasn't going to be rude. I reapeatedly said, take your time. I also know that I'm on the clock and will still be getting paid to wait so again, please...take your time. When I tell them the name on the order the employees originally tell me they can't find the order. Then finally they find the order proceed to pick the ONE item I ordered, slammed cabinets, and lectured me on how when it says to come in one hour, it means ONE HOUR. I'm sorry I came in 30 minutes early! I could have been 35 minutes early but I spent 5 minutes cleaning the cob webs in the doorway because we all know big box office stores are dying. There was not another customer in sight. When I walked in I thought the store was closed because I didn't see any customers! I guess I'm writing this to apologize. I should have never came early and interrupt the employees from sweeping the roof. I guess I have no choice but to give my business back to Walmart. I would continue writing this but I have to get back to work and lecture some of my customers who give...

New store so they're putting on a show of friendliness. We still find Staples mostly unhelpful and usually they lack what we need (Amazon is our go-to), but for shipping we use UPS.

We came in to send some packages at the Staples UPS Kiosk and regretfully forgot to tape one box. Staples charged us $1.00 for two pieces of packing tape. We're not cheap, but the packages cost us $100 to send, so the nickel-and-diming of the tape was a bit absurd and not appreciated.

If any Staples executives care to read reviews, which we doubt they do since Staples in the only show in town, please change this $1.00 surcharge for tape—Staples nets $22 billion annually in sales and we hardly doubt that free packing tape at the UPS Kiosk will put them in the hole.

Also, we keep tabs on public announcements: on March 15, 2016b(which at the time of writing this review, is today), Staples announced "Staples Easy System" which is supposed to deliver 'more value' to the Customer/Businesses—amazingly, we're at a loss as to how charging for tape is 'more value' ? — (more value...