Boot Barn — Attraction in Tualatin

Been a frequent customer at this store with great experiences since they opened this location except today's experience. We are a Military Family and every time I ask for Military Discount its always honored at times without even having to show Military card because most employees here know us already however today the cashier (Mia) asked for our Military son to be physically present even after presenting the Military card, I was in disbelief so I asked to speak to General Manager a Katrina or Karina came up so I explained the situation but I could observe she was not listening to me and/or was ignoring me and she went on saying it was company policy, I asked if it was a new policy because it has never been an issue before and asked her to pull my previous purchases history via rewards transactions to confirm we have always received the Military discount without a problem and she did confirmed but still went on saying the Military person had to be physically present in order to honor the discount at this point I figured she was just being petty, which seems ridiculous as our Military Son is out on service serving our country he is not going to come from service to shop around with me. Seems unfortunate and pathetic how Boots Barn employees (Mia & Katrina/Karina) decided to act and treat a Military family today, this shows the lack of appreciation for the sacrifices Military members and their...

Went there looking for womens cowboy boots. When I entered the store I was greeted and asked if they could help me find something. I said I was looking for boots and asked if there was an associate in that section to assist me. She kind of gave me an idk. So I went back and started looking. Probably 2 people walked by helping others and didn't offer me any kind of assistance. When someone finally acknowledged me, a native looking girl with lots of tattoos and beaded earrings, I asked if they had more stock, and if I ordered something from the warehouse how long it would take. She answered and I let her know I couldn't wait that long and she basically said ok and walked off; didn't inquire further or try to help me in any other way. I let the girl know at checkout that she was rude and not helpful and she apologized. I will not be returning and will advise others to not go here if you need any kind of...

Years ago I bought boots from this store and the gal who helped was friendly and knowledgeable.

I went again recently looking for some composite or steel toe women's cowboy boots. They had 3 options in the women's section and none in my size. They don't have any stock of items which is very frustrating. Especially if you find something you like but what is on the shelf isn't in your size.

Their clothing selection is not great. I have better luck finding the brand and style of jeans I want at Wilco.

I ended up ordering what I needed online which is aggravating since I needed the boots for work next week and now won't get them for a couple weeks due to shipping.

Customer service is so so. 3 workers passed me while I was walking around looking lost and none asked to help. I finally asked one gal for help, and she was friendly.

I'm just frustrated that they don't have a good selection...