Michaels — Attraction in Tualatin

Stopped in the morning of 2/18 and tried to check out. Coming from the store toward the cashiers, you're blocked by a giant barricade type wall with no indication on how to get to the cashier. I walked from one end to the other trying to figure out how to get to the other side. I knew there was an opening near the store entrance so I entered through there. The extremely rude cashier told me to go back and re-enter through the other side. There was no one else in line, in fact, I was the only customer in the whole store so it wasn't like I cut in line-this was just a petty inconvenience to make me jump through her hoop before she'll ring me up. I explained I'm here now, why can't she just ring me up. She said because they are trying to "train" their customers to come from the left side of the barricade not the right. Train? Are we Dogs? I asked if her manager knew how she was treating customers and she replied, "My manager is the one who told us to do this because ALL the customers are coming in from the wrong side." Well Genius...if ALL the customers are entering through that side, it's because that's the only way we can see to get to the cashier. I recommended putting up some signage so customers know the way but she did not seem to care about the customers feedback on how they can improve their process. She was so combative and rude, that I left my items at the register and walked out. It was obvious she wanted to pick a fight and NEEDED to win...I was not willing to play that game. This was the first time at this particular location and I can guarantee it will be the last. I'll drive to Hillsboro, where the store is well organized, checkout is easy and the employees don't treat the customers like...

I have been a customer of this particular Michael's location for about five years, and I have gone to them on multiple occasions for custom matting and framing jobs because they are by far the most competitive price for the quality. This most recent trip was the best customer service experience I have had in a long time. Both Mark and Amanda helped with my order (5 pieces needed mats and frames, and I had waited until the last minute!). They were both very positive, fun people to work with and very understanding of my specific needs, taking extra time to make sure I was completely satisfied with the job. I was told the frames would be in by the 20th, which was the date I needed to be showing my work! A few days before the 20th, I called and Amanda dropped everything on a busy day to check the latest shipment for my order. She called me back within the time frame she had quoted me and informed me that they were in. I told her I needed my work to be finished being set in the frames by the following afternoon and she took precautions to ensure the job was done on time whether or not she would be present to complete it herself. She and Mark deserve a big shout out for doing such an excellent job with such a needy customer!!...

Its not bad for a Michaels store. This one is better than most around about keeping the aisles clear so its possible to move around while someone else is camped in front of a section trying to choose what is gong to work best for their project so shopping is easier. Checking out, that is a different story. This location is near my work so to be fair I'm going around noon and its usually the customers wanting to talk about what they're making that slows everything down but that is the nature of crafters. I was excited to see the buy online pick up in store option recently and used it for a small purchase to save time. I shouldn't have bothered. They sent me to the framing counter and he was busy, no time savings. If the person working there has a customer, I could grow moss waiting. They are trying to choose a frame, perhaps some matting so you want to take your time and see a few options. The employee had to run elsewhere in the store to get my purchase and that took a few minutes, I can see a framing customer being pretty upset having to wait while that happens so I hope they do better on this process...