My regular eyelash girl had an unfortunate and sudden family death and my appointment had to be rescheduled. She did what she could to still see me, but the timing didn’t work out. I was leaving to visit friends out of state i hadn’t seen in over 10 years. i found lash factor online and read its reviews. I’m weary about new places like the next person, but i wanted my lashes done. I have had lash extensions for 10 years now, but take breaks. Nowadays i only get them when there is an upcoming special event. Making the appointment was Easy. I can’t remember her name, but i did ask if she was the owner to which She replied yes. I shared my preference for someone comfortable working on hooded eyes; that i have had a few notsogood experiences, but those few were memorable enough to cause me a little concern with inexperienced lash technicians. She answered that anyone in her salon will do a great job. I won’t mention my whole girls name, but the first letter to her name is K. Long story short, i told her what i wanted , showed a pic of what i typically get and the process went as usual. I Did make note of slight And obvious differences With people I’ve been with In the past. I noticed with her, 1) the sting of the glue was felt intermittently during the application process, 2) much more tugging than I’m used to, 3) when she separated strands, it hurt (usually i don’t feel pain) 4) when she removed the tape , my lashes felt heavy, few got stuck which hurt when she removed them . I usually forget i have lashes on within the first few minutes, but when she asked if i liked it i said yes- only because i felt i should give it a chance since it looked A bit different Than I’m use to and It had been couple months since i had any. Driving in the car, i felt my lashes all the way home during my drive, all day the next day and for the week i was gone. I was really impressed that i didn’t itch or tug at them even though they BOTHERED and irritated my eyes! (I have pictures, but not sure if i can post them her yet).During my trip, friends would mention about my lashes. The lashes constantly got caught on other lashEs or twisted in funky directions. They CONSTANTLY hurt. Like someone were tugging on them all day. When i tried Gently brushing them with my mascara wand, the Bristles would catch onto a portion of my eyelash stalk like how a hair brush would get caught in a tangle. I disliked taking ANY pictures because my eyes were red and lashes did NOT do well. When i finally got home, i couldnt take the uncomfortableness. I took a closer look at my lashes because i didn’t really know why or what was causing the pain. Using a magnifying glass and very bright light, i could see the extensions were glued not to one natural lash but some of them to two or three. They were also glued mid shaft it seemed (i don’t believe my lashes grow that much in a week and if they did this time, it’s a first), and Then there would be an extension with three lashes glued to a small weaker natural lash, weighing it down and twisting every which way. I texted K and she promptly replied, also Surprisingly seemed to care. I wanted them off ASAP but couldn’t because of my schedule. She offered, but i was also hesitant because i remember her removal and/or separating strands were uncomfortable for me during my one and only application with her. I didn’t realize there was also a charge to remove because I’ve never had to have them removed. The few not so good times I’ve had in the past, the lashes would come off without much effort and hardly any discomfort Or loss to my own lashes, but this time that was NOT the case. It took a couple of days, but i got a refund without hassle and i was grateful (2 ⭐️s 4 that) K was also professional in her communication with me. My friends mentioned how They should still remove them free of charge AND still give the refund. I only asked again becAuse it was hard to remove them myself. They said yes but I’d be charged. I did it. Anyhow, be careful & hopefully have a better experience than I did.