HIGHLINE CUSTOM JEWELRY — Attraction in Walnut Creek

I recently visited Highline custom jewelry and was thoroughly impressed by the exceptional service I received. What set them apart from the rest was their exceptional approach to many options like layaway, credit, and cash. The jewelry was very well high quality and wide variety of choices. The staff was knowledgeable about various financing options, and they went above and beyond to help me explore different options that suited my needs.

From the moment I walked through the doors, I was greeted by a friendly and knowledgeable team(Sal) that made me feel valued and at ease. They took the time to understand what I was looking for and guided me through their entire inventory. Their vast collection left me spoilt for choice, and I really appreciated their patience as I deliberated between different pieces.

The staff members walked me through the process, ensuring I understood the terms and conditions. They handled all the necessary paperwork, making the process quick and efficient. Their professionalism and attention to detail were commendable, and I felt like a valued customer rather than just another transaction.

Overall, my experience with Highline Custom Jewelry was outstanding. Their commitment to excellent customer service, extensive credit options, and seamless process make them my go-to choice for any jewelry purchases in the future. I highly recommend them to anyone looking for an exquisite piece of jewelry and exceptional...

I traveled to the mall from the Alameda area . Its been really hard to find a jewlery repair shop that was able to help me . The security getting into the shop is pretty top notch , a little process to get in but totally understandable ! Security guard that let me in was very nice and kind !

A gentleman helped me right away! I needed my earrings repaired due to the stud breaking off . I was originally quoted the next day for it to be repaired but because I lived so far away , I wondered if it was possible to get it done sooner but I didn't want to be a bother !

The gentleman was so nice !! He said he was gonna be right back to ask the person that would be repairing the earrings to get a quote on time .

I started to browse while I waited and the jewlery selection is beautiful and wide , OMG !

10 mins later .. my earrings were done! I didn't even expect that ! I thought he was just getting me a quoted time ! I was soooo appreciative !

The customer service i received was absolutely amazing !! From beginning to end !! No negatives AT ALL !!

I definitely recommend this shop to everyone !

Thanks Again Highline...

PLEASE READ BEFORE YOU SPEND MONEY.

ABSOLUTELY TERRIBLE EXPERIENCE ON A AP SERVICE!!

I came into the store to fix a broken crown, High-line claims that my AP Skeleton is fake. They were super disrespectful and clueless I don’t believe they ever seen a high end luxury watch.

Me double checking the legitimacy of my AP skelly , I take it to the AP botique and other watch stores, which they all agree with me that it is 100% legit after opening the watch and running the serial code.

High line has NO CLUE what they are doing and that’s not even the WORST PART!!!

AFTER high line opens my watch, they don’t put 2 missing screws back in the watch and a GEAR !! THEY DONT PUT MY WATCH TOGETHER THE RIGHT WAY, KEEPING COMPONENTS OF MY 250K WATCH!! 🚨

WHO FORGETS TO PUT SCREWS @ GEARS ⚙️ BACK INTO A AP SKELETON WORTH THIS MUCH!!

ON TOP OF THAT ALL THERE JEWELERY IS OVER PRICED, SI DIAMONDS, AND HORRIBLE SETTING JOBS. HORRIBLE GOODS.

CALL MY WATCH FAKE WHEN YOU HAVE NO CLUE WHAT ARE YOU TALKING ABOUT. MY WATCH IS WORTH MORE THEN YOUR WHOLE STOCK ROOM OF WATCHES!! THEN STEAL MY SCREWS AND...