Optical Outlets — Attraction in Weeki Wachee

I called on August 7th, 2019 to make an appointment at your Weeki Wachee office. My appointment was scheduled for August 13th. I came in to get a regular eye exam done for glasses and contacts. As I briefly explained to Dr. Thomas Stamp the history of the bulge over my left eye and mentioned to him that it’s been amplifying over the past 3 years. His ONLY recommendation was to put a bag of frozen peas over my eye which “should” reduce the swelling. Well guess what genius? THAT DIDN’T WORK!! (Which I knew it wasn’t going to anyways) Once I was done with Dr. Quack, I went to sit down with one of ladies out front. We discussed the fees, (which I also asked about PRIOR to the appointment and was told there shouldn’t be any fees, my insurance will cover it) and I was asked how many boxes of contacts would I like to order? Which was one box. I was given a 30-day trial, which one of the contacts ripped the next day. Weeki Wachee said they didn’t have anymore in stock. So, I had to take a 45 minute drive to the New Port Richey office to get one contact lens. I called Optical Outlets on the 16th, the 21st, and again today the 29th. The first time I called (Aug. 16th) I was told that my contacts weren’t ordered yet. The second time I called (Aug. 21st) I was told my contacts were in transit and it can take up to 10 business days to come in. Mind you I was told at the office that they order contacts the SAME DAY. Which would have been the 13th. Well it’s been well over 3 to 7 business days. As I spoke to the office manager, Rachel, at the Weeki Wachee location and explained EVERYTHING that has happened. She informed me that there wasn’t any record in the system of me calling over than today. The only thing that’s been compensated was one 30-day trial lens. I did come back to the office to get a referral to see a REAL doctor to get to the bottom of the lump that’s over my eye. And to top it all off, the manager was getting cursed out by another patient that came in the office the same day I was dealing with my issue. It seems to me that Optical Outlets in Weeki Wachee doesn’t have a good rep. In conclusion, someone needs to have a talk with Dr. Stamp, a.k.a. Dr. Quack, a.k.a. Dr. Pea Bag! Everybody wanted to blame someone else instead of taking the fault and trying to fix it. Rachel, if you do get a chance to read this review, please address this to the district manager. Because everything I endured at this office was completely unacceptable.

Update: I was told I will be compensated for the cost of my contacts. Along with more apologies from the manager. She's been doing everything in her power to make things right, which I am truly grateful for. In addition to what was done for me, I was asked if I can change my 2 star rating into a 5 star rating. However, I do believe that's a little unethical. I am understanding to the fact that errors happen. But being mistreated is a whole different avenue. The doctor & this office is just going to have to take an L...

@Opticaloutlets We visited for a routine eye exam, but the doctor who saw her did not provide an accurate diagnosis or explanation regarding her prescription. Despite the fact that my daughter was still unable to see the last line on the chart, he continued to give her the same prescription without addressing our concerns. When I asked for clarification, he became dismissive and instead of answering my questions, he told me that I appeared “unhappy with his services” and proceeded to escort both me and my daughter out of the exam room.

I reported this behavior to the office manager, who assured me the matter would be escalated. However, I was later contacted by the superior manager, and this interaction was even more unprofessional. While I was calmly explaining why I was upset, he hung up on me multiple times. He told me there was “nothing he could do” since the doctor is a private practitioner, and then proceeded to end the call three separate times because he did not want to be recorded stating that there was no solution. He also refused to provide me with the district manager’s phone number so I could escalate my concerns further.

This conduct is unacceptable. Optical Outlets is responsible for the professionals it allows to see patients under its name, and both the doctor’s dismissive treatment of my daughter and the superior manager’s refusal to properly handle my complaint reflect a serious lack of...

What an experience today went in to see my favorite crew that always give amazing service to encounter a man that without provocation began accusing the staff and manager of discrimination and abuse for simply asking him to use his mask that he had hanging from his pocket! In response he began yelling and acting beligerante and calling the police and threatening to sue them (clearly only seeking to sue a company) and then made racial comments to one of the staff that is of foreign nationality!

The store manager Angela was amazing the entire time kept her cool and just kept asking him politely to leave which any business has the right to refuse service, you may not like it but they do. I can understand he may be traumatized by other places but in no way was this man mistreated or provoked he just simply flew off the handle attacking the staff raising his voice making a scene and should remember that not everyone is going to treat him as others may have and should have approached this maturely and respectfully!

If you can’t wear a mask fine then wear a shield! No excuse for your behavior you are an adult act like one! How embarrassing you made...