Zales — Attraction in Yuma

Went in with my sister and fiance to get her wedding set. She had picked what she wanted on line and it was on sale. We walked in and Nancy asked what we were looking for and when my sister told her she made a face and said my sister didn't want that and refused to show it to her. Instead she went straight to the diamonds even though that isn't what my sister wanted. She wanted what was listed as a white topaz surrounded by small diamonds. But three topaz was the main stone.. We left and got my sister's wedding set elsewhere but it wasn't what she had her heart set on. Nancy ruined what should have been a fun and exciting day...

I have been to this establishment quite a few times recently. The helpful staff is always inviting and incredibly informative. I have purchased a watch, engagement ring, and a wedding band. Kassie the new store manager had great insight as to what ring my now wife!! absolutely loves and made the buying process simple. Although there were several other customers her efficiency made the process relatively quick as well. The rest of the staff has also been so helpful with cleaning, and resizing of prior purchases. Love the store and will be back as often...

I have a flat chain my husband bought for me as a birthday gift. The chain is now twisted. Zales says it has a life time guarantee. When I took the chain into the store the clerk told me the jeweler couldn’t fix it. She did not ask a jeweler. However she did tell me I could take it home and iron the chain or lay it under some heavy books. I will be finding a real jeweler who can fix it. So disappointed in the lack of service. Even in 110 degree weather the door was propped open. I don’t know even they were cooling the outside or warming up...