Bla! Guesthouse — Hotel in El Calafate

I am a skilled traveler and very flexible and understanding with people and services during my trips.||I was hosted by Bla Guesthouse for 3 nights with other 5 friends in two private rooms. While my friends complained a lot about lack of warm water, very poor breakfast, a clogged bathtub and an unreliable internet connection (from 12th feb afternoon until next day when I left for an excursion, wifi was OFF), I was always at the position that this is only a hostel and we need to accept things like this in such places.||Then we ran out of toilette paper. When asking for a new roll, all I got was a 1 third of a roll for a triple room. Hmmm....Yellow flag here. That is starting to cross certain limits. ||The cherry of the cake was my last day in El Calafate. My flight departed at 18:15, so I bought at the Bla Guesthouse reception both a bus round ticket (that supposedly departed at 8:30 towards the pasarelas of Perito Moreno and that would return 3 hours later, being back at 14:30. With a 30min walking distance I would be back in hostel at 15:00) and a bus transfer to the airport that would pick me up in the hostel at 16:00. Perfect plan for my last hours in this beautiful place.||The day of the trip (and thankfully before getting on the bus) I thankfully double checked with the bus driver the return time only to find out the return would be 6hrs later, not 3!!!||With a calm that other travelers wouldn't have, I accepted the situation and the error of the receptionist, after all we are all humans and mistakes happen. I just needed my money refunded.||For my surprise, the owner (or manager ?) of Bla Guesthouse refused to give me back the paid 40'000 pesos for this trip (or even half of it when I generously offered to share). She actually never showed up or made herself available for either a fair face-to-face or even via phone discussion. She has hidden herself covered by her employee who had the hard task to tell me her decision.||This for me really turned into an unacceptable behavior. Red, black flag! I now feel robbed. ||It is not only about their mistake but about how a business reacts to it. It is about being greedy and not being accountable or responsible. Imagine if I had gotten into that bus and missed my flight? ||Keep your distance away from this hostel, that's my...

When my friends and I jumped on Hostelworld to find a hostel and booked BLA! for a few nights, we chose it because it was cheap, not because we were looking for the nicest place in town. As soon as we arrived, we were greeted warmly by Faqundo, who gave us service that made us feel as if we were in a 5-star hotel. He gave us suggestions of what to do in town, showed us our rooms, and told us to see him if we needed anything. Kind and professional. The room was spotlessly clean, as were the bathrooms. Being the end of their season, it was very quiet, which my friends and I actually really appreciated. The location is great, just a block or two down from the main road, but far enough to have a quiet feel, and right down the street from the world's best Waffle Place! If you are looking for a party hostel, this is probably not the place for you. If you are looking for a nice, relaxing, peaceful clean guesthouse with a homey feel, and amazing service from the employees, then this is the place for you. And all that at such a low cost... I could go on. Last thing: They have a fully stocked kitchen and even offer a free simple breakfast. I would recommend this Guesthouse if you ever visit El Calafate. Thank you for everything...

The staff were exceptionally friendly and helpful and spoke perfect English. Especially Ana, who showed me such immense kindness and generosity during my whole stay. Whilst checking me in, she even called up the companies of tours that I had pre-booked, in order to confirm exact pickup times for me (she did all this without me even having to ask her), which gave me much better peace of mind. The buffet breakfast was lovely and sufficient and started being served from the early time of 6.30am, which was fantastic and really useful if you had early tours booked (like I had). Facilities were great, - there was a kitchen that guests could use to cook and also a general chill-out area by the front desk (which was always staffed round the clock) with couches etc for guests to relax. Location is fantastic, less than a 5-minute walk from the main shopping street of the town. My room (including the en suite bathroom) was really clean and the bed was really comfy (and always made up for me every day). Value for money...