Fountain Court Motor Inn — Hotel in Albury

While I am not somebody who enjoys leaving an unpleasant review, unfortunately the management at Fountain Court Motel are extremely slack and need to take a good hard look at themselves. Pretty sure they don't even care about all the bad reviews they are getting, but the message has to get out there that this place is no good for travelers especially young families.||So when we first arrived at our room it was quite clear that the cleaner didn't take the time to clean the bathroom sufficiently or maybe not at all. But this appears to be a frequent occurrence. The benches were still dirty, the shower hadn’t been cleaned and the bar fridge was also dirty and completely unacceptable. When going to complain there was already another couple at reception complaining about the state of their room demanding their money back. We probably should have done the same but gave the manager every opportunity to put things right, but unfortunately, he did not deliver and continued to disappoint. ||| After our initial complaint we were moved to a room that was sufficient, however the remote for the tv was missing and the TV was unable to be used. After we complained we were told by the manager that they had plenty of Tv’s and it would be replaced and we would have a workable TV. This was all good so we went to the pool for a swim. The pool area was full of beer bottle caps even in the pool itself which isn't great for children's feet if stepped on. Later in the evening about 930pm I noticed people who I assume were full time residents boozing around the pool, which explains the bottle caps being left everywhere. ||Anyway Some 3 hours after our complaint about the TV remote and being promised a new TV nothing had been rectified so we rang reception and were told that the manager had left for the day and there were no tv’s available for us to use. This also appears to be a frequent occurrence and not and accident. While I can live without a tv, after the dirty room scenario I would have thought the manager would have wanted to make things right, but apparently not.||Another thing I didn't like was the fact people could smoke where they liked as long as it was outside. People were smoking right outside our room and every time we opened the door smoke would waft in and our room would smell of cigarettes. There was nowhere for the butts to be thrown so they were all over the pathway. How about a designated smoking area away from the guest rooms with proper facilities to dispose of the butts? This is just common sense really.||Only 1 glass for 4 people, how is that going to work? Cutlery was provided but not enough for everyone in the room, no bin liner on the bin and also no soap. These are just simple easy fixes and reflects badly on the manager.||Appears to be a lot of full time residents living there and interesting people arriving at all hours of the night.||My advise is to anybody stopping over in Albury especially with children and looking for somewhere to stay, please dent make the same mistake I did and give this...

Note: I never leave negative reviews without speaking with management, I have called them only to be told that they would not offer any refund at all, We paid extra for a spa room. $220 per night.|We arrived to reception at 3:30, nobody to check us in, we were told the key was under the door mat. Thought this was weird, but whatever.|Got to the room to half the lights not working.|Again weird, but whatever. No big deal.|Went up put beer in mini bar fridge only to find the previous guests beers still in the freezer section. Fridge obviously not cleaned out.|Went to have a shower, only to find a full face of makeup already on the said face washer.|Grabbed the hand towel to use instead, again, this was also dirty.|Given we had no bath mat I used the dirty hand towel instead.|Towels themselves were clean,|Got home about 12:30am, go to jump into bed, you guessed it, dirty bed linen as well.|Next door neighbours had tv on until 1:30am then started arguing, the language was disgusting. (Not that the owners can be blamed for this, however from what we saw, I assume these people were permanent residents here)||I booked this thinking, it’s only one night, how bad could it be...

This has got to be the worst motel I have been to in my life. So much so that after being ripped off and charged $165 for a night, we walked into the room, took one look, left the key and walked straight out. Would prefer to throw $165 down the toilet rather than stay in the room. I'm guessing a room in a detention centre would be better than this. The room smelt musty. Would have been more comfortable sleeping on the floor than on the bed. Very little light as only 2 small windows. Profanities written on the bar fridge. Greeted by sounds of a woman screaming at crying children and a person checking out our car a little too intently. Seriously if this motel is set up to assist people in hardship that is great but do not have the audacity to charge $165 a night for a room that is not fit to house an animal let alone a paying guest. ...