Gasthof Weisses Lamm — Hotel in Hallstatt

I stayed at the Weisses Lamm holiday home at Hallstatt for 3 days with my wife from May 21st to 24th.||||||||The holiday home per se is nice and looks just as in the pics at booking.com. You have to climb around 25 steps to reach the house so if you have a problem with walking up a flight of stairs this may not be your kind of place.It is located walking distance (5-10 min walk) from the boat jetty and that is the best way to reach the place as the bus stop is a 15 -20 min walk. The views from the bedroom windows of the lake and the surrounding mountains are wonderful.The place is spacious in 2 floors with the bed room on the upper floor ( the loft ) and a living room kitchen and a spacious bathroom on the lower floor. This is a bit of a bummer as I prefer the bathroom close to the bedroom cos hate to walk a floor down to use the loo or get a drink of water. Also if you are over 6 feet high I do not recommend this place as you will keep banging your head when u wake up from the bed as the roof is triangular and also the roof is not high at many places.. The kitchen is decent with an espresso maker,stove and enough utensils to make a meal and I have no complaints.||||||||But what really puts you off is the attitude of the owners. Now I have travelled extensively and stayed in over 15 countries and over 45 home stays in NewZealand, Australia, America, Switzerland, Italy, Greece, Ireland , London as well as many countries in south east Asia. But I am yet to come across such a mean arrogant bunch of people like the owners of this place. When you pay 250 euros a day you look for comfort as well as good service. When I stay at the hotel apartments or home stays the owners are usually very helpful and are very forthcoming in giving you information about what is good and what is to be avoided regarding that place. Some of them were so friendly that we still keep in touch despite it’s been years since we visited. But the owners here take meanness to a different plane.||||||||I reached the hotel around 1 pm with my wife after travelling from India the whole night and taking a train from Vienna at 8 am. I was curtly told by the manager that the place would be ready only at 3 pm and I could leave the bags at the hotel which they run. As they were going by the letter as per booking.com I don’t have an issue. But at 3 pm when they showed me the holiday home which is a short distance away from their hotel, there was absolutely no offer to help us with our luggage up the 25 steps to the holiday home. My wife developed severe muscle cramps on her legs while climbing and there was absolutely no concern as far as the manager was concerned and of course he didn’t even think of offering to help. The way they treat you is that they are doing you a favour by giving you the cottage. When I enquired with them on what is the best thing to see in the village I was curtly informed to check with the tourist information centre. So much for welcoming us into the place.||||||||I honestly couldn’t understand why they were so unfriendly as I had already paid them all that was due to them by credit card. The kitchen had adequate coffee sachets but there were only 6 sugar sachets. There was a supermarket just below the flight of stairs and was located next to the guest house. So I went to the supermarket with the cash but I discovered that the supermarket accepts only credit card and no cash. So I hopped across to the hotel owned by the same owners and asked them to spare me a few sugar sachets and those morons had the cheek to say that the sugar sachets which was already in the holiday home was a gift and they will not give me any more. So I had to go climb 20 feet of stairs back to the holiday home and come back with my credit card and buy 1 kg of sugar for 1 euro because of the pettiness of the owners. ||||||||Then it struck me that these people were behaving this way because probably they did not like the colour of my skin. There was no other explicable reason as I had not had any arguments with them. They should wake up and smell the coffee as almost 70% of visitors to Hallstatt are Asians and 30% Indians. If you don’t like us Indians have the guts to not give us your apartment and we shall get some other accommodation. But to take our money and treating us like dirt is completely unbecoming and pathetic even for you.The owners of Weisses Lamm with their dark and myopic mindsets are a blot to the wonderful beauty of Hallstatt and bring disrepute to the otherwise warm and friendly Austrians whom we encountered all throughout our trip. So to all the Indians going to Hallstatt, avoid this place like the plague as we all deserve much better for the money that we pay and hope someone teaches them the concept of “ Aditi Devo bhava “ but then again they might not have the intellect to understand it.||||P.S If you read my other reviews you will find that I usually dont give a bad one, but this one is truly...

The number one complaint about this hotel is the rude and disrespectful staff and it is very true! ||Read the reviews on other platforms, including Google and Booking.com. There is a common pattern. ||Our stay started with us arriving late, which I informed the staff we would be arriving after 7 PM on two separate occasions. The gentlemen at the desk was (at that time) very helpful and took my luggage and walked us to our room, which was located in another building a short walk away. No big deal there, except for the cockroach who greeted us on the couch in our room. ||At no time during our check-in or when I booked the hotel on Booking.com, where we ever told about or provided anything in writing about the house rules/policy of the hotel. Keep this in mind, because it comes up later. ||The next day, after sightseeing, we walked to the lobby to ask a question regarding how to check out the next day since we were leaving very early in the morning. We happen to have a takeaway box of food with us. As I reached the outside of the doorway, we were met with a very rude and disrespectful, older lady with short hair, wearing a chef’s jacket. She immediately began yelling and making aggressive hand gestures at us, because of our takeaway food box. |This is the same lady that is described in MANY negative reviews for the property, we later discovered. I was waiting for her to yell “No soup for you!“ ||The man who helped us when we checked- in, come over to speak with us, as the lady continued to yell at us. |He told me that I was the one being rude for trying to bring food into the building. |We reiterated that we were only there to ask a question and meant no disrespect, nor did we ever come into the building. The male’s behavior then turned into being just as disrespectful as the lady, towards us. ||Before booking with this hotel, be aware and please do the following: |1. READ THE REVIEWS!! Especially on Google. Wish we had. |2. There are no interior lock on the front door. One small trash can in the bathroom and no telephone. |3. The hotel webpage is the only place the “House rules/policy” is posted, and you have to search for it. |4. The hotel forbids you from being food into the hotel, However, in the room we had a refrigerator, sugar, coffee machine, utensils, glasses and dishes. This makes no sense. |5. VERY IMPORTANT- The do not disturb sign is only a suggestion and means nothing to the hotel staff. We had ours on the door during our two day stay. Staff entered our room while we were gone. This has also been a concern expressed by others in their reviews. ||The hotel is clean, however, the staff’s behavior and disrespect towards their paying guests makes the hotel very ugly and puts a black mark over the community of Hallstatt. |I would suggest you are better off spending your hard earned...

The number one complaint about this hotel is the rude and disrespectful staff and it is very true!

Read the reviews on other platforms, including Google and Booking.com. There is a common pattern.

Our stay started with us arriving late, which I informed the staff we would be arriving after 7 PM on two separate occasions. The gentlemen at the desk was (at that time) very helpful and took my luggage and walked us to our room, which was located in another building a short walk away. No big deal there, except for the cockroach who greeted us on the couch in our room.

At no time during our check-in or when I booked the hotel on Booking.com, where we ever told about or provided anything in writing about the house rules/policy of the hotel. Keep this in mind, because it comes up later.

The next day, after sightseeing, we walked to the lobby to ask a question regarding how to check out the next day since we were leaving very early in the morning. We happen to have a takeaway box of food with us. As I reached the outside of the doorway, we were met with a very rude and disrespectful, older lady with short hair, wearing a chef’s jacket. She immediately began yelling and making aggressive hand gestures at us, because of our takeaway food box. This is the same lady that is described in MANY negative reviews for the property, we later discovered. I was waiting for her to yell “No soup for you!“

The man who helped us when we checked- in, come over to speak with us, as the lady continued to yell at us. He told me that I was the one being rude for trying to bring food into the building. We reiterated that we were only there to ask a question and meant no disrespect, nor did we ever come into the building. The male’s behavior then turned into being just as disrespectful as the lady, towards us.

Before booking with this hotel, be aware and please do the following: READ THE REVIEWS!! Especially on Google. Wish we had. There are no interior lock on the front door. One small trash can in the bathroom and no telephone. The hotel webpage is the only place the “House rules/policy” is posted, and you have to search for it. The hotel forbids you from being food into the hotel, However, in the room we had a refrigerator, sugar, coffee machine, utensils, glasses and dishes. This makes no sense. VERY IMPORTANT- The do not disturb sign is only a suggestion and means nothing to the hotel staff. We had ours on the door during our two day stay. Staff entered our room while we were gone. This has also been a concern expressed by others in their reviews.

The hotel is clean, however, the staff’s behavior and disrespect towards their paying guests makes the hotel very ugly and puts a black mark over the community of Hallstatt. I would suggest you are better off spending your hard earned...