Cannery Lofts — Hotel in Niagara Falls

I wish this wasn’t my review because it was a clean hotel and obviously brand new, but the disrespect from the manager after the experience we had (which you can read below) caused me to post. Less than 48 hours in Niagara Falls and our trip was severely impacted by the inaccurate website descriptions of rooms and mismanagement of their hotel.

For Christmas last year, we booked a weekend away in Niagara Falls for my in-laws and my family (my husband and my 15 month old). We were really excited to come and I thought I hit the jackpot by finding Cannery Lofts to book.

When I booked the rooms, I chose a 2 bedroom suite. At the time, there weren’t options listed on the website as to which “type” of two-bedroom to book (which I know there are now). I just chose what I thought would be the best room to travel with my in-laws (who are 70) and my baby. I also assumed there would be 2 bathrooms because the website said the two bedrooms had two bathrooms. When we got there, we were given room 214, which was not a two bedroom by definition (just having a pull out couch does not make it a bedroom) and there were not two bathrooms. There was no way I could make that room work with the crib, and my elderly in-laws, so I had to go back to the desk and ask for a new room. Mind you, this is after a 4 hour drive and my child desperately needed a nap, which we didn’t have a room to do that in.

We were then moved to room 204 around 5pm. 204 was fantastic, and exactly what I anticipated for the weekend. But we were told it was not available for Saturday. The front desk told us that we would then be moved into rooms 105 and 104 the next day, and they said 105 would be ready whenever we wanted it Saturday morning. So, we packed all of our bags, food, breast milk, and snacks into the crib, and went down to the lobby to get the key to 105 at 9am on Saturday morning. I bet you can guess that it wasn’t ready… so we went back up to 204 and kept our stuff packed in the crib and went to walk around until the room would be ready.

Around noon, we were told 105 was ready, but 104 was not. So we moved all of our stuff into room 105, and waited until 4pm until 104 was ready.

As you can see, this was less than ideal. In 36 hours of being in Canada, we were in 3 different rooms. We could not unpack our things. We could not get comfortable. My child’s nap kept getting pushed all around because we didn’t have a place to land that had our things unpacked. We were living out of bags, and couldn’t even use the amenities in the rooms because we weren’t in one place long enough to do so. This was really unfortunate.

The hotel didn’t do anything to remedy this for us. The manager has ignored my emails and has shown their true colors. I will not stay here again as there are plenty of other hotels that function better than this one and wouldn’t have put us through what they did with no...

This place might just be the worst absolute worst hotel iv ever stayed at first off u can forget making any requests because they will completely ignore it i asked for a quiet room they put me right next to an elevator and a loud couple next door not only that it was right near the entrance where all u can hear all night was the sick desk staff coffing and sneezing very loud all night like the walls and doors might aswell not even be there there are big gaps under the doors and the walls them self are thin the beds are cheaper then ikea the things so flimsy creeking like crazy felt like it was going to fall apart they put me next to someone who litterlly had to watch a horror movie all night at max volume when anyone could hear the TV more then decently at just 8 there was no limit set on how loud the TV could go i slept no idea how bad their hearing was the reception didnt care to say anything and i couldnt call i was drunk and they would probably get even louder not only that i couldnt move my stuff it would of been so much work like the place has no noise canceling in the walls or nothing its so loud u can litterlly hear every talking from beside you in your room like it's funny they where even talking about how empty the hotel was yet they didn't even care to read a note that I asked for a quiet room they put me in the front right by the desk ect like this all could of been avoided like all night in the hall again people taking phone calls all night in the front because its cold thats all u hear check out in the morning same thing the place is litterlly paper thin and they don't even care if u make a request they could of put someone who asked for a quiet room above or even at the end of the hall or facing the back of the building litterlly the hotel was empty and I understand why but they put us at the front also like honestly if I wasn't ... I'd of left and just went home complete waste of money and another thing all night my TV kept going in and out of internet there is no cable so it's upto Netflix for entertainment i couldnt even finish 1 movie and a TV woulda been great to drown out the sound it wasn't even the tvs fault the internet there is just very slow! Cutting off multiple times like it wouldn't even load the Netflix menu half the time to even put anything on to watch or...

I recently had the pleasure of staying at Cannery Lofts Niagara, and I can confidently say it exceeded all my expectations. From the moment I arrived, the hospitality was top-notch. The check-in process was smooth, and the staff were incredibly welcoming and attentive.

Room: The room was immaculate and extremely clean, which I truly appreciated. It was also very spacious, with a kitchen complete with dishes and utensils, a big fridge, and a microwave. The room also featured a very large smart TV with subscription-based channels, perfect for relaxing after a day of sightseeing. The shower was fantastic, offering a refreshing experience each time. Additionally, the Wi-Fi was very fast, making it easy to stay connected.

Dining: While the hotel doesn’t have an in-house restaurant, the fully equipped kitchen made it easy to prepare meals. There are also plenty of dining options nearby.

Service: The staff at Cannery Lofts Niagara went above and beyond to ensure a memorable stay. Upon arrival, the reception staff showed me the room before I paid, just to make sure I liked it—a level of service I've rarely encountered. They were always available to assist with any request, providing excellent recommendations for local attractions and dining options.

Location: The hotel is conveniently located just 10 minutes away from Niagara Falls by walking, making it easy to explore the area. There is plenty of paid parking space available, which is very convenient.

Overall Experience: My experience at Cannery Lofts Niagara was outstanding. The cleanliness of the hotel, the well-appointed room, the fast Wi-Fi, and the professional staff made for a perfect stay. I highly recommend this hotel to anyone looking for a luxurious and comfortable stay in...