Blackcomb Springs Suites: True Ski-in, Ski-out Resort — Hotel in Whistler Resort Municipality

UPDATED AFTER FALSE REPLY FROM OWNER: Service is a disgrace. Was double charged and the manager Mo, who should not be allowed near the public (was not going to name but now I will as the reply below again implied that I do not know what I was talking about) refused to apologize and implied that I do not know how to read a bank statement. I WAS CLEAERLY CHARGED TWICE for a 2 night stay over the weekend of over $700. Mo kept talking over me, belittling my intelligence and did not listen when I tried to explain it had been more than 3 weeks since the double charge. We planned for this vacation and can't afford to be charged twice and we certainly do not have the time to to be spoken to like we did not matter as customers. The only good thing was that a few days ago when I called in the morning, there was a women who was very helpful and empathetic. She took the time to investigate and immediately processed the refund that the "manager Mo" should have done in the first place. I got my money back the morning that I spoke to the woman and now that I am not owed anything I want to make it clear to anyone booking to watch out as you could be getting ripped off and management have no clue how to talk to people or investigate charges from the hotel. From the reply it implies it was a hold. IT WAS NOT. That hold for the damage deposit which was explained to me at check in, was correctly released within a a few days. It was not a MERE COINCIDENCE. THERE WAS NO CONFUSION. The woman that I spoke to clearly said sorry for the double charged and my bank statement clearly now shows refund to the exact amount that I was disputing. I WAS CHARGED TWICE. Before I was willing to acknowledge it as an honest mistake but now this hotel is clearly poorly run and with Manager like Mo speaking to people like he did to me over the phone and with replies like my review response, DO NOT STAY HERE. Those novelty restaurants where the staff are intentional rude to you treat and speak to you better than this place. At least you know you will be mistreated...

This place is the very definition of the word, KINDNESS. Our brief, but highly meaningful, experience with them is the very definition of saving one's vacation for the better.

My wife and I inadvertantly forgot to change our mobile plan to international status prior to arriving in Canada. As such, we discovered to our dismay upon landing that we had no cell phone functionality whatsoever to do anything outside of our home country. And the problem couldn't be resolved via our lap top computers-- only by using a phone (which we didn't really have now).

After spending a somewhat anxious night at our rental condo nearby, we walked into the lobby of this wonderful place early this morning. We weren't hotel guests, instead only strangers in need of some support. We were met by Jonathan and later by the manager Mo. They immediately let us use their mobile phone. They guided us on ways to manage this problem if we couldn't get it fixed with our mobile carrier. They provided us coffee on the house. This hotel literally became a place of totally re-setting our stay in Whistler.

Fortunately, our mobile phone company did resolve the problem this morning, and we're now connected. But this amazing resort did something far more meaningful. They extended calmness, warmth, smiles, hospitality, and assistance to us with nothing to gain on their end other than a feeling of being there for others when they needed it. In a world that so sadly suffers from a lack of human kindness, this hotel/resort offered it freely and unconditionally today.

We aren't staying at the hotel this time, as we have other accomodations in Whistler. But we may well stay here next time. The place is lovely. It's location is perfect. It has everything a visitor could ever want. Even more, it has the one thing everyone needs from others at certain times in life: Genuine Care. That's a priceless treasure. We won't ever forget your kindness and...

One Star Review: Dissatisfied and Disappointed

Our group of 7 adults and 2 kids booked three rooms (448, 615, 632) at Blackcomb Springs Suites, expecting a comfortable stay as advertised for 2 to 4 people per room. Unfortunately, all three rooms shared the same dismal experience.

Firstly, the sofa beds in the one bedroom primer suite were in appalling condition—completely broken and unusable. Attempting to sleep on them was futile and uncomfortable, with each part of the bed sagging and causing discomfort throughout the night.

Moreover, our stay was marred by a significant bed bug infestation. Several members of our group, including Judy, experienced severe itching, which was incredibly distressing and made our entire stay unbearable.

Adding to the frustration, the drapes in all rooms were damaged to the point of danger. While trying to use them, one set actually cut my hand, necessitating staff intervention to remove them safely. It's incredibly inconvenient and frustrating to have to call staff repeatedly just to operate basic room amenities.

Unfortunately, despite these conditions, we are forced to endure another night here tonight and plan to leave tomorrow. Our long weekend getaway was utterly ruined by these issues. It was not only a waste of money but also a source of significant discomfort and dissatisfaction. We cannot recommend Blackcomb Springs Suites based on our experience, and we advise potential guests to consider other accommodations to avoid similar disappointments.

The response from the manger below is that sofa bed is in working condition . I asked the management to spend one night with their family on the sofa bed and get bite every 5 minutes to realized the condition. Also you have a staff a young guy , who I believe was Irish ask him how many times we called him to pull the drapes up and down for us as they are not working . At least have...