Ola hotel — Hotel in Providencia

Tapestry review

Breakfast did not have enough front of house staff. Some were kind but others were obviously stressed and kind of rude. Everything was running out and not labeled. They walked by open hot stations with the covers left open by unaware or disrespectful guests. No mugs, plates, or silverware. Dirty silverware was left at the buffet stations which collected hair and other gross things since they were sticky and hotel guests were putting their trash in the empty containers which should have had silverware in them. The water filling machine was leaking water onto the floor and when I told one of the staff he shrugged and said he would clean it like he was doing me a favor. I said it might be broken and he just shrugged and said “I don’t know”. The latte machine ran out and it was overlooked like so many other things because there just wasn’t enough staff. I felt bad for them and felt like I should be helping instead of sitting which is not a good feeling. Also! The breakfast was gross, to me at least. The scrambled eggs were so watery and cold and coffee was bad. I would never have served the strawberries they had to a guest in my home or even to myself. I did let a person at the front desk my concerns about staffing only and she was very kind and understanding, and later I got an apology note from the manager in my room along with macarons which was sweet of them.

I found many of the staff to be kind of rude and nonchalant while others were really kind like Boris, Camilla, and Amanda! I really liked Amanda she was so cute and kind. The night reception that I encountered a few nights were pretty rude. It was definitely a mixed bag. Really no smiles and greetings unless I initiated (which I always do) :-) it was fine. Maybe I’m being too critical but I guess I...

Hotel Ola, Santiago – A Very Positive Experience

The hotel is in a great location – close to the city center, which makes it easy to get around. From the moment you enter, it makes a great impression – the modern interior and welcoming atmosphere really create a “wow” effect.

The rooms are very stylish, modern, and functional. While not particularly large, their layout makes them feel more spacious than they actually are.

The staff is extremely friendly and helpful – you can really feel the professionalism and warm hospitality throughout your stay.

Breakfasts are a highlight – there’s a large variety, and although it’s quite busy, the service handles it very well. Honestly, some of the busiest hotel breakfasts I’ve ever seen, but everything runs smoothly and the food is great.

I definitely recommend this hotel – excellent location, fantastic staff, and a high standard overall....

I had a truly lovely stay at OLA Hotel! From the moment I arrived, the staff made me feel welcome and comfortable. The room was clean, cozy, and well-maintained throughout my visit. What made my stay extra special was how they remembered my birthday — such a thoughtful gesture! I was surprised and touched to find a beautiful gift waiting for me in my room. It really made my day and showed the kind of care and attention this hotel puts into making their guests feel valued.

Thank you to the entire team for the warm hospitality. I’ll definitely be back and highly recommend OLA Hotel to anyone...