Hostal Loreto Belen — Hotel in Puerto Natales

Hotel was within walking distance of the bus station but a bit away from the center of the town and the waterfront, although the town is small enough for everything to be within 20-30 minutes away from one another by foot at the maximum. Welcome was great. We arrived in the early evening and the owner of the hotel was there to greet me and my children. The owner's daughter even took us around town to get our bearings and help us take care of errands. We had a triple room (number 3) just outside the main house- no wifi in the room (even though the hotel claims it has it), no window, so dark and hot, but bathroom had hot water and basic amenities. Room was quiet as away from the main street. Not sure if the floor was vacuumed thoroughly every day. The two mornings we were there, someone was available to serve us very early full breakfasts with a smile in a cozy dining room. They had also arranged a private taxi for us to take us to Torres del Paine. I loved being able to use the kitchen in the main house to make myself lunches for the next day or a cup of tea at night. Main problem was communication with the staff since no one at the hotel spoke English, so we had misunderstandings about the price of the room, the price of our private tour, how we would pay for our tour. In the end, the hotel even threatened us about the payment, which I found unprofessional and upsetting. It was too bad our stay had to end that way because we were very positive about the service at the...

Hotel was within walking distance of the bus station but a bit away from the center of the town and the waterfront, although the town is small enough for everything to be within 20-30 minutes away from one another by foot at the maximum. Welcome was great. We arrived in the early evening and the owner of the hotel was there to greet me and my children. The owner's daughter even took us around town to get our bearings and help us take care of errands. We had a triple room (number 3) just outside the main house- no wifi in the room (even though the hotel claims it has it), no window, so dark and hot, but bathroom had hot water and basic amenities. Room was quiet as away from the main street. Not sure if the floor was vacuumed thoroughly every day. The two mornings we were there, someone was available to serve us very early full breakfasts with a smile in a cozy dining room. They had also arranged a private taxi for us to take us to Torres del Paine. I loved being able to use the kitchen in the main house to make myself lunches for the next day or a cup of tea at night. Main problem was communication with the staff since no one at the hotel spoke English, so we had misunderstandings about the price of the room, the price of our private tour, how we would pay for our tour. In the end, the hotel even threatened us about the payment, which I found unprofessional and upsetting. It was too bad our stay had to end that way because we were very positive about the service at the...

Bel hotel in una zona tranquilla e gradevole di Puerto Natales, non lontano dal centro che è facilmente raggiungibile a piedi in 10 minuti. Le camere sono pulite e ben arredate, con un occhio di riguardo all'estetica. La nostra era da tre e ci siamo stati bene, spazio sufficiente nonostante i borsoni da viaggio e da trekking, anche se non era grandissima. Materassi più che soddisfacenti, e questo è già un pregio. Bagno pulito e moderno con una buona dotazione di accessori. Siamo rimasti due notti e abbiamo notato che il cambio dei teli da bagno non è stato fatto, ma non è mai un problema per me. La presenza di un lucernario sul tetto non ha creato, tutto sommato, molti fastidi. Le camere sono molto silenziose, c'è una Tv alla parete ma non c'è il frigo bar. La struttura è bassa, le camere sono al pian terreno o massimo al primo, le sembianze sono quelle di un "residence": si passa in fatti anche all'esterno per raggiungere altri ambienti. Ma tutto è ben tenuto e piacevole alla vista, con molte parti di legno e vetro che conferiscono un aspetto caratteristico, specie la sala della colazione. La colazione è un po' carente però, l'unico punto debole dell'hotel a mio avviso, nonostante la bella presentazione e l'estetica curata nei dettagli. Insomma più apparenza che sostanza. Comunque un buon hotel che consiglio di prendere in considerazione per una tappa a Puerto Natales che è anche una città...