Island Shangri-La, Hong Kong — Hotel in Hong Kong

An incredible stay for a family! We had such an amazing experience and can’t wait to come back.

1/ Family floor experience We booked a Garden Lodge family-themed room on the 45th floor (the dedicated family floor) and were blown away by how much thought went into every detail — from the beautifully designed rooms and kid-friendly decor to all the family-focused amenities. Everything parents could possibly need was there: baby gear to borrow, self-serve laundry, dishwashing supplies, premium baby-safe detergent and soap, sterilizers, a playroom, daily workshops, and grab-and-go snacks and drinks available all day.

Access to the floor was limited to guests staying there, which made it feel private and secure. Having previously avoided travelling with my baby when she was younger, I was blown away by the extensive amenities offered here and would not hesitate to come back with a younger child knowing that so much is taken care of and is unnecessary to pack.

We also loved the little premium touches, including: the hydrotap for boiling and cold water, fridge with freezer, well-designed open closet with plenty of storage, smart bedside controls for lights and curtains, Bluetooth speaker in the bathroom, rounded furniture with no sharp corners, and of course the fun slide in the room.

The main downside of the room was the size: parking a stroller blocked the walkway, there was no desk/chair, and they were unable to provide a crib as a result. There is a themed child bed in the room, but it only had a partial bed guard. We were a bit nervous since she’s usually in a crib and we worried she would try to climb out or even fall out while sleeping, but she ended up being fine - even though during the day, she loved climbing in and out on her own.

Other things that could be improved were the food options for people with dietary restrictions (most dishes contained dairy even though substitutes felt readily accessible, such as all the pastas, smoothies, and chia pudding) and the age accessibility of the workshops (which were mostly for older kids rather than toddlers).

We stayed during Halloween, and the decorations, themed activities, and events made it extra special. The staff told us they also go all out for Easter, Christmas, and Lunar New Year.

A huge thank you to Joy and Ella for being so kind and making our toddler’s stay unforgettable; she remembered their names and gave them hugs when we left!

2/ Other rooms Since we were a group of 4 (3 adults and 1 child) and the family room only accommodates 3, we also booked a Deluxe Peak View Room (unrenovated). It was much more spacious, but definitely felt dated compared to the newer family floor. Renovated standard rooms were available for a higher rate. Both rooms had universal outlets and USB ports, which was handy.

3/ Location The hotel’s location was very convenient, connected to Pacific Place and a short indoor walk to Admiralty MTR. Taxis were readily available in front as well. The views were incredible given that most rooms are located on higher floors of the building (40+).

4/ Dining We tried several hotel restaurants: Nadaman for lunch and dinner, Petrus for breakfast and lunch, Café TOO for the buffet breakfast, and Lobster Bar for drinks. Petrus (1 Michelin star) really stood out — fantastic service and food. Nadaman was good but pricey; the teppanyaki felt authentic, focused on quality rather than show. Café TOO had a great spread with Western and Asian options (Chinese, Indian, Japanese, etc.) and was well above a typical hotel buffet, though not as elevated as Petrus.

Our family room included breakfast at Café TOO, while the other room (booked through Amex FHR) came with breakfast at either Café TOO or Petrus.

Overall This hotel sets a new standard for a family-friendly luxury stay. The attention to detail, thoughtful design, and genuinely caring staff made traveling with a toddler feel easy and enjoyable. The room was small and food options could be more inclusive, but those were minor compared to how comfortable, convenient, and special...

My journey in Island Shangri-La Hong Kong. Thanks for your patience to read it all, ignore my typo as is 7am now:) This is my first trip in your group, and i would say….. impressed me!! Everything start from the moment when we drop off, your staff quick to approach to us and check what we needed, he then grab our luggage which make us easier to step in. “Wow!! “ this is the first word from us, Christmas is coming and the decorations make me feel we are part of the crystal ball. Under covid, everyone is not easy, especially hospitality industry likes yours, we know, we’ve stayed for staycation in few diff hotel before, and the experience totally not like this time. Maybe cause of this trip is about pre celebration for my birthday as well as my 2nd pregnancy, haha. I would say pregnancy woman is quite sensitive and your staff really make us like a family member and we were welcomed to be here. The whole check in process is smooth, i think, because i went to take pictures to ‘Tony’ with my big boy and everything just handled by my husband. Then, the first met with your Client Relation Manager- Nicole. She is a cute, sincere and touching lady. She come to us, greet myself and ask the name of my son, she gave my boy a little gift and told us how Shangri-La would like to welcome us. I am working in Client Relations Centre for certain years, for me. service is really from heart and client centric, which she really showing this!! She a little bit share herself and express her true smiles to us. A moment later, she introduced us Hailey, another sweet girl and I can see Nicole is a good mentor which she is happy to share and demonstrate how she build relationships with clients to Hailey. We were told that been arranged to a lovely room (really humble word form her) and it actually SURPRISED me for this LUXURY room. I am glad to have this upgraded and have pleasures to enjoy this renovated room, different feeling from your classic one, we know because we have another 2 families to stay in the classic Victoria design rooms during this stay. When my son open the door, I can see the effort that your team paid for, very nice decoration, beautiful bouquet, elegant and modern design of the room which totally amazing me. Nicole and Hailey bring us a camera to capture the special moment for us, and Nicole is very sweet to suggest to use my self phone to take some family photos for us as well, she even taught us how to pose and adjust the lighting accordingly. She introduced us everything and I can see she is really proud of she can be one of your group, your hotel and your team, true service from her heart. She let me know how they prepare the night before and how to cooperate with my hubby secretly, she gave all credits to my hubby, haha. She is lovely. She then reminded us about the hour of lounge which we can have a coffee first. Joyce, is another great staff for me during my first day, we first met in Horizon Club and she take good care of our family, i heard that one of the client in the club asking her about detail of different cocktails when the cocktails hours almost gone, or actually is gone when she tidying up tables. She then explains the details and gave the guy recommendations patiently, she is still showing her welcome to the client, she is doing great. There is another lady and a gentleman in the Horizon club which make me feel warm, when they see my big tummy, they then quick to ask if I need a cushion to support my back, oh yes, i need it indeed. They assisted to arrange us 3 tables nearby for our 3 families and approach us in a timely manner to have a chit chat with us also see is there anything we needed. ‘see you later’ is a great word make me feel warm and truly welcomed, everyone say to me in your club, under the masks we can still feel her passion and how they enjoy their work. Alright, its time to wake my family and start my 2nd day (last day of this trip) now, will keep you posted after my lunch buffet...

As someone who works in the field of customer service, I have to tell you how impressed I am at the level at which the staff perform. Everything is done seamlessly and deliberately, while keeping the guests at ease. Two employees in particular stood out to me. The first was Karen, who was so welcoming during check-in, and was kind enough to follow-up with me later in the stay and provided some sweets as well! All her communication with me was tailored, and she remembered that I had not been back to Hong Kong in a long time and that I was visiting family. The personal touches mean a lot! The second, I regret to say I forgot her name, was the incredibly helpful staff member who assisted me at the airport when I was leaving Hong Kong. I arrived at the airport around 10:40AM. She escorted me and my luggage from the car to the American Airlines ticket desk, which was not to open for another hour and a half (completely my mistake for not double-checking that). She was then kind enough to escort me to a couple of lounges in the arrivals hall to see if i could gain access there until check-in opened (I could not). All the while, she had my luggage in tow! Finally, I decided that I would just do some shopping until check-in opened. Instead of leaving me for good, she offered to house my luggage so I wouldn’t have to drag it around with me, and told me she would meet me back at the American Airlines counter at 12:15PM when check-in opened. At 12:10PM, she arrived with my bags and waited patiently with me in line, even though I said she had done more than enough to help and was free to leave if she liked! She helped me unload my bags from the cart to the baggage scales and gave me directions on how to get through security before wishing me pleasant travels and excusing herself. I truly can not commend her enough! It was a fabulous lasting impression of Shangri-La service, and it wasn’t even AT the hotel! I am sure that the entire staff would have been more than keen to do all this for anyone, but it speaks volumes about the level of service they are committed to delivering. What seems like going above and beyond to a guest is simply the norm for the staff, which is something to be proud of. I plan on sharing these examples with my staff as well, to truly emphasize how much of a difference these types of interactions can make. Thank you very much for a memorable stay.

There was only one incredibly small issue I encountered that was not rectified, and I think it was just because of how challenging it was to describe. I called the service centre on my first morning to make note of the shower curtain in the bathroom. When the main shower head is on with hot water running, it creates a pressure difference. This causes the curtain to blow inwards to the tub, which results to it clinging to the occupant and getting in the way (there was a lot of swatting at the curtain to try and keep it away from me). After reporting it, the agent on the phone said she’d send someone to look into it, but nothing was done nor any follow-up communicated. I found that using the hand-held shower head reduced the billowing shower curtain issue, so I did not find it worth bringing up again. In the interest of any other guests that may experience this issue as well, I find having a shower curtain liner with weights along the bottom helps alleviate this problem. Thank you for considering this option, and for an otherwise...