Mandarin Oriental, Hong Kong — Hotel in Hong Kong Island

Stepping into my Statue Square View Room, I’m immediately captivated by the breathtaking views — the harbour’s serene waters on one side, and the towering skyscrapers housing global financial institutions on the other. A perfect balance of tranquility and energy that defines Hong Kong.

Back in the room, exquisite touches of Mandarin Oriental’s signature designs abound, from the embroidered Fan logo slippers to the carefully curated decor and thoughtful little gifts waiting to be discovered. Even the ice bucket, crafted in the shape of an ancient Chinese three-legged "Ding" 鼎, reflects the brand’s dedication to cultural elegance.

The mini-bar, elegantly tucked away inside the cupboard, holds an array of delights — snacks, drinks and glassware — all neatly concealed yet easily accessible. For coffee lovers, a Nespresso machine and Bonaqua mineral water in elegant glass bottles are provided, ensuring a refreshing experience.

The bathroom, with its timeless design, offers everything one could need. Luxurious Diptyque amenities elevate every shower into a fragrant delight, leaving a lingering sensation of opulence.

With exclusive Mandarin Club access, my stay becomes even more indulgent. A private check-in welcomes me with a refreshing drink, setting the tone for an extraordinary experience.

Located on the 23rd floor, the 6,200-square-foot Mandarin Club is a sanctuary of contemporary luxury fused with oriental charm. Spacious lounge areas offer stunning views over Statue Square Garden, while bespoke services ensure a seamless experience throughout the day.

Gourmet delights await — from a delectable breakfast spread with Western and Asian selections, to the charming afternoon tea, featuring warm scones served with the signature Mandarin Rose Petal Jam. The evening brings canapés accompanied by an impressive selection of Champagne, wines, bottled cocktails, house spirits, and beer. For those seeking an all-day indulgence, a variety of tea, coffee, soft drinks, and alcoholic beverages are readily available.

Even the washrooms add a touch of elegance, with perfume provided for ladies, ensuring a refreshing experience at every turn.

As the night falls, I sip Champagne, soaking in the mesmerizing cityscape, enjoying intimate conversations with friends in an ambiance that feels truly enchanting.

A thoughtful turn-down service completes the day, with Mandarin Soothing Balm adding to the hotel’s signature oriental essence.

Waking up to another breathtaking morning, I gaze out at the city’s modern masterpieces, The Henderson, an architectural gem that embodies innovation and elegance.

The Mandarin Club breakfast is a feast of choices, with buffet selections spanning Western and Asian cuisines. Guests can order Egg Benedict, Egg Royal, Egg Florentine, Laksa, Wonton Noodles, Waffles, and Pancakes, expertly prepared by the chef.

For business travellers, the boardroom and mini-office facilities are available upon request, offering a quiet space for meetings and productivity.

Throughout the hotel, embroidered ancient Chinese costumes, featuring imperial dragon motifs, act as artistic decorations, reinforcing the Mandarin Oriental’s cultural narrative.

The luxurious Mandarin Spa, complete with a rooftop indoor swimming pool, is designed for ultimate relaxation. Healthy fruits and energizing snacks ensure guests feel revitalized after their spa retreat.

The pool, enhanced with a heating system, underwater music, and a natural sunlight roof, provides a sensory escape. In the ladies' changing room, hot stone benches, Zen-inspired background music, sauna, steam room, and massage showers create an immersive wellness experience.

A truly pampering city escape immersion, Mandarin carries the spirit of the city for those seeking an elevated experience. An elegant fusion of cultural heritage and modern indulgence in one of the world’s most iconic hotels. It’s been a journey through design, culture, and the timeless charm of Mandarin Oriental Hong Kong, where heritage meets modernity, and tradition intertwines...

Mandarin Oriental has been our favourite go-to hotel in Hong Kong for a variety of reasons from location to ease of public transport but over and above all is the level of service. The standard of service has always been an unchanging trait of the Mandarin Oriental Hong Kong. Unfortunately, our visits to Hong Kong were disrupted for several years, largely thanks to Covid restrictions. However things are returning to normal and when we did return recently Sharon Zhang, Guest Relations, and Coco, Mandarin Club Lounge, and front of house teams gave us such a warm welcome and we felt so at home again. We were booked into a suite which suits our lifestyle in being large enough for personal space yet not too large and impersonal. Well appointed and always the welcoming touch of fresh flowers, fruit bowl and the like. Room service, from turn down to laundry to refreshment ordering, is so quick and efficient and they remember your personal likes and requirements!! The Mandarin Club upstairs with its superb views is very special. From breakfast through high tea, drinks and snacks it is a refuge for quiet relaxation and work. There is enough life and activity in the lounge to take off the edge of isolation with minimal invasion of privacy. Here Coco and Pinky and Aidi looked after us in so friendly a way, always remembering our personal likes, with Arcmond and Fernando always appearing the moment we needed anything. Such a happy lounge. We happen to have a soft spot for Cafe Causette, having patronized it for so many years. The staff, almost family now, are so attentive and the meals always of same high standard. Really appreciate that, being away from home so often. The restaurant manager, Jacky Wong, is really hands on and it shows in the smooth and seemingly effortless service standards of Cate Causette. They are ably assisted by Joanna, Vicky, Vera, Janice, Jamie and Jacky who tirelessly look after our many needs. Chef Robin Zavou is not only very friendly but always so obliging in doing ‘off menu’ items when he can. The sheer number of guests choosing Cafe Causette surely attests to its quality and standards. Mandarin Oriental has such friendly staff always trying to make your stay a pleasure and you are always assured of a warm greeting whether passing in passages to boarding lifts. I was not going to mention staff by name, as there will always be omissions, but relented. My sincere apologies to those unnamed, but I assure you, your friendliness and services rendered are not forgotten. Will be returning to MO on Sunday for just short of a week and so looking forward to it. Our thanks to one and all staff members of Mandarin Oriental staff members for making our visits so memorable...

Mandarin Oriental Hong Kong: A Blend of Classic Elegance

Whenever I hear the name Mandarin Oriental (MO), the words luxury and exceptional always come to mind. For this visit to Mandarin Oriental Hong Kong, I experienced the hotel’s timeless charm, though there were some areas that fell short of expectations.

The hotel itself has an older structure, but it retains a classic elegance. We were a group of three and chose connecting rooms, which allowed us to move freely between the two. The rooms were comfortable, with thoughtful attention to detail in the selection of bedding, pillows, and linens. The layout was well-planned, and the amenities were of excellent quality. I particularly appreciated the evening turndown service, where the room was refreshed and prepared for a restful night—showcasing the meticulous care that MO is known for.

One highlight of my stay was visiting The Aubrey, recognized as one of Asia’s 50 Best Bars. The drinks, ambiance, and views were stunning. However, my second visit to the bar presented a challenge. A friend visiting from overseas joined us at the hotel, and we decided to go to The Aubrey for a late-night drink. Unfortunately, one of my friends was wearing shorts, which I understood might not comply with the dress code. To clarify, I approached the reception desk to ask if the shorts were acceptable. After inspecting my friend’s attire, two staff members assured us there would be no issue.

However, upon arriving at The Aubrey, the staff at the entrance denied us entry due to the shorts. I explained that we had checked with reception, and they had confirmed it was acceptable. Despite this, the staff’s response was unaccommodating and, frankly, dismissive. They eventually allowed us to enter but not without a comment: “We’ll let you in this time, but don’t do this again.” This response was surprising and disappointing, as it fell far below the level of professionalism and courtesy I have come to associate with Mandarin Oriental. While I appreciated being allowed in, the situation could have been handled with more grace and understanding, especially given the miscommunication between staff.

Overall, the hotel meets MO’s high standards in terms of comfort, location, and amenities. However, I found the staff here to be polite but not particularly warm or friendly. While my stay was convenient and comfortable, the experience at The Aubrey left me slightly disappointed. That said, the hotel’s prime location and classic charm make it a good choice for those visiting Hong Kong, and I hope to see improvements in service...