Kowloon New Hostel — Hotel in Hong Kong

Full rent had been paid by Credit card when booked online 5 months before arrival. But when checked in, counter staff insisted I had to pay again in HK dollar and claimed the full amount I paid was just a deposit, otherwise no money no room and also said paying in credit/debit card would occur 5% of management fee. These conditions never state on Booking.com website.||When I returned home and checked the refund was NZ$95 short what I paid due to currency conversion on different dates.||I understand that hotelier/motlier asking renters to sign a credit card to secure their income in case of customers don't turn up or cause damage to them but not in this case..||It is a poor maintenance budget motel. During the stay, I found:||1. The cabin was full of molds or water stains and the wall paper was torn, (refer to the attached pics.)||2. The shower door was come off but fixed it in the following day;, the shower holder was broken but never replaced. No towel supply unless paying $20 each. The bench top of the sink so poorly laid that a pool of water always sit on top and cleaner never clean or dry it.||3. I booked a double room for myself only, but the toilet bowl blocked at least twice. It took half day to flush all the droppings and dirt,the management had been informed but it didn't show any great improvement. ||4. The cabin supplied single power point with usb charger, but the usb charger was faulty||5. The hot water supply for shower was restricted, not 24 hours. The Management excuse is: Protection of environments. ||and I had 2 nights in cold shower due to faulty hot water supply system.||6. The free wifi signals were unsteady especially at night time when everyone was back. Several night I couldn't get connection or failed to re connection and I had to use the iSquare wifi which is across the road.||7. A pad lock replaced a faulty main door lock instead of changing a new one ! It shows it is a poor maintained...

The photos provided on their website and informations are false. The place is truly a dump.||||First, they asked us to wait after traveling 35 hours because the room wasn’t ready yet -even though we arrived while the check in was supposed to be open. Then, they took us to another building, a different address than the one I originally booked, called Chungking Mansion. It’s at the back of a gallery, full of hawkers approaching you every single time you pass, and I must stress the EVERY SINGLE TIME, trying to do dodgy business and sell ‘amazing’ fake Rolex and Gucci handbags for cheaper than the high street.||||Then when you get to the top of the building, you get out of the elevator and take a staircase into a nasty corredor. My mother, who is old enough not to have to handle that, was scared to even walk in there. There's people sleeping in the corridor. FOR REAL. The room has no window even if you want to check if it’s day or night outside and to seat on the toilet, you have to leave your legs out of the ‘bathroom’ hanging on a step. The shower is between toilet and sink and everything will get very wet after showering.||||When we made a complaint to the management, not only they were very rude but they gave us another room at the same corredor, where this time the toilet had no door. Not even a curtain. It was just open to allow you to wash your luggage during your shower, because you guessed, there is nowhere else to put your luggage.||||The bedrooms weren't the same ones they put us. I’ve attached photos.||||My first trip to Asia was a proper nightmare that you read on reviews surfing in the internet and think will never happen to you. Except it did. If you don't want to be next, run away from...

The photos provided on their website and informations are false. The place is truly a dump.

First, they asked us to wait after traveling 35 hours because the room wasn’t ready yet -even though we arrived while the check in was supposed to be open. Then, they took us to another building, a different address than the one I originally booked, called Chungking Mansion. It’s at the back of a gallery, full of hawkers approaching you every single time you pass, and I must stress the EVERY SINGLE TIME, trying to do dodgy business and sell ‘amazing’ fake Rolex and Gucci handbags for cheaper than the high street.

Then when you get to the top of the building, you get out of the elevator and take a staircase into a nasty corredor. My mother, who is old enough not to have to handle that, was scared to even walk in there. There's people sleeping in the corridor. FOR REAL. The room has no window even if you want to check if it’s day or night outside and to seat on the toilet, you have to leave your legs out of the ‘bathroom’ hanging on a step. The shower is between toilet and sink and everything will get very wet after showering.

When we made a complaint to the management, not only they were very rude but they gave us another room at the same corredor, where this time the toilet had no door. Not even a curtain. It was just open to allow you to wash your luggage during your shower, because you guessed, there is nowhere else to put your luggage.

The bedrooms weren't the same ones they put us. I’ve attached photos.

My first trip to Asia was a proper nightmare that you read on reviews surfing in the internet and think will never happen to you. Except it did. If you don't want to be next, run away from...