Renaissance Hong Kong Harbour View Hotel — Hotel in Hong Kong

Having been a long term guest for about 5 years, the hotel is a home from home and many great staff.||Stanton (operations director) and Priscilla (GM) are always on hand to make sure all is perfect.||Location is very good in Wan Chai and with great access to everything.||Concierge are always exceptionally helpful.||Whist I am a member of pure gym, the gym is good for a hotel and spacious and has dumbbells up to 26kg (most hotels have 20kg if that). Hotel could do with a few extra pieces of equipment like a trx and a rope piece for triceps. Nonetheless, for a non third party hotel gym, it is excellent. The swimming pool (operated by grand Hyatt) is exceptional at 50m and outside of school holidays is very peaceful. Oh and 2 tennis courts.||The real let down is mirage and so you have to factor in there is no longer a real bar- they lost all the best staff who built up the bar and won cocktail awards and who have moved to four seasons, shangri la and rosewood. Therefore the bar is like a ghost town (if it’s open) at night and unfortunately those who were not customer service orientated (like Michael) are the ones who remained. So sad to see it go backward and needs a refresh of f and b management desperately. Nonetheless Nikita very friendly and helpful (also another new lady bar tender with piercings was great).||Mary Jo as night manager is amazing!||There is a new buffet opening in a week or so which should be exciting to see and is meant to be a considerable upgrade.||Highlight of the hotel is the club lounge. The lounge has amazing views on 41 floor and managed by the outstanding kavina. The lounge should consider children zone like most of its competitions however. Breakfast is a good selection and peaceful. Evening food has a range of western and Asian and on a 5 day rotation (3 are good but all have their own tastes).. However what is exceptional are the staff who are so friendly and make the stay - Alice in the morning is always welcoming. Also the usual late night team of Albert, hinson. YoYo and Zoe are some of nicest people ever and always make sure all perfect (along with Emma and some of the casuals like Kit). The main highlight of the hotel are the club lounge team and their friendliness which make for me it the most relaxing club lounge in the world and why I love the hotel - really it is a hotel within a hotel (and yes GH in Asia has better facilities but they don’t have the same warmth or friendliness and attention to detail). However the hotel has too many trainees v other hotels (especially Hyatts which I I suspect have bigger budgets) on a 6 month programme - luckily this doesn’t impact the club lounge whose care team have remained much the same for years.||Overall I highly recommend as long as club...

The Renaissance Wan Chai is located within short distance of all that Hong Kong and Kowloon have to offer. With its garden and pool, it is an oasis in a city of 7.5 million people. These may be reasons to visit — and these are legitimate reasons. But these aren’t the most important reasons to choose the Renaissance as your upscale Hong Kong hotel/resort. ||The most important reasons are how the personnel treat you AND how they make you feel pampered. ||The Front Desk personnel lead by Gordon and Marco make the entire check-in process clear and easy — and they are oh, so welcoming! ||Consider paying for access to the Executive Lounge. The chefs there prepare breakfast and the evening hors d’oeuvres expertly, and their creations are sumptuous. Again, it’s important to note the thoughtfulness of the people. They greet you warmly. They care for your needs throughout. If you visit them consecutive days, chances are they will remember what beverage you enjoyed before and will ask you if you would like it again. They even remembered that (because of a prior visit) a member of our party has a peanut allergy. They greeted and seated us, disappeared for a few minutes, then returned to inform us that, except for the chicken, all other offerings were safe to eat for those with such allergies. Amazing! Emma, Jenny, Yo-Yo, Daniel, Oscar, Jennifer, and their co-workers make the smiles ever-present, as guests enjoy the finely prepared food and the stunning panoramic views from the 40th floor. ||The old saying, “You never get a second chance to make a good first impression” is true. The Renaissance Concierge Navigators, however, create a good first impression, last impression, and impress every day during your stay. They greet you warmly and provide helpful information about the area’s well-known and hidden gems. Want to know where to get, let’s say, Chinese organic liquorice root in powder form? Of course, they know! (Thanks so very much again, Issac!). Several of the Navigators at the Renaissance attained and hold the lofty position of Les Clefs d’Or, the best of the best in researching and locating what guests want or need. Please reach out to Issac, Woody, Samuel, Bernard, Sam, and Johnson. They will go the extra mile in attempt to satisfy your request AND introduce you to something new and unforgettable in Hong Kong. ||There may be lots of hotels from which to choose in Hong Kong. If you want to introduce yourself to your new and upscale favourite place in Hong Kong, stay at the Renaissance. Truly, it WILL become your “home away from home”...

Beware of Points Redemption Scam and Double Charging at Renaissance Hong Kong:

I am deeply disappointed with my recent experience at Renaissance Hong Kong due to what feels like a points redemption scam and the distress caused by double charging during our stay.

When booking our stay, we opted to redeem points through the Marriott website. However, the process was riddled with a lack of transparency regarding pricing. The system gave the impression that our points fully covered the booking, only for us to later discover that we were charged at the time of check in with hotel front desk staff giving a guarantee on refund for the amount charged from the website collected as a deposit for stay.

To make matters worse, attempts to resolve the issue after our stay and reaching out to hotel staff after 20 +days with unhelpful responses and a lack of accountability claiming that the 20,000 marriot points redeemed+ the balance amount paid through website + the amount paid at the time of check-in is the total amount for 1 night stay (are you kidding me?). Instead of owning up to the problem or providing a solution, we were given vague explanations and felt like our concerns were being dismissed. It’s shocking that a hotel operating under the Marriott brand would allow such poor customer service and unclear policies to persist.

This entire experience has left us questioning whether the points redemption process was intentionally designed to confuse guests or if it's just a scam. Coz clearly the room rates from all the external websites incl marriot gave the same price for the room what we booked online. What should have been a straightforward and rewarding process turned into an ordeal that caused unnecessary stress during our trip.

To future guests: Be extremely cautious if you’re redeeming points at this property. Double-check all charges and be prepared for hidden fees or unexpected charges that may feel like a deliberate points redemption scam.

To Renaissance Hong Kong: You need to fix your broken booking system and take immediate steps to ensure transparency in your points redemption process. Additionally, your staff needs proper training to handle such issues with professionalism and empathy. Guests deserve honesty and clarity, not financial headaches.

Until these issues are addressed, I cannot recommend this property. My trust in the Renaissance brand has been seriously shaken, and I hope Marriott takes note of how damaging such practices are to...