NOMADA HOTEL ORIGEN — Hotel in Medellín

What happened in Nomada is beyond unacceptable. Do not stay in this hotel. They treat their guests with utmost disrespect and discriminate against LGBT people. ||||This post is going to be personal, but it has to be. ||||I brought back my date back to my hotel after a wonderful night. The reception takes the identity card of my date and let’s us go back to my room. After 45 minutes the security guard knocks on the door and tells me that my guest has to go, in Spanish. I don’t speak Spanish but the aggressiveness is his voice leaves no doubt. We tell him that there is no way he’s leaving now. The guy comes back 10 minutes later and almost forcefully opens the door and tells me that my date has to go immediately and won’t let me close my door. I was naked (!) and about to sleep, I want to close the door to put some trousers on to understand what happens and tally to the reception but he doesn’t let me close the door! I can’t believe what is happening! And then he starts asking me for money right now for that person stay and becomes even more aggressive. The night is absolutely ruined and my date not wanting to fight just decides to leave. We feel ashamed for being who we are and wanting to spend the night together as anyone should be able to. ||||After my date leaves, I go down to the reception and try to understand what happens and the apologetic receptionist tells me that I should have paid for that person coming in. She apologised a thousand times. Why didn’t they tell me anything when they took the ID of that person and let us go to my room to come 45 minutes knocking on my door? Then I try to understand more and I get that they should have showed me a paper telling me that any quest coming in should pay 300 k pesos additional when I checked in and of course it wasn’t the case. I had never seen that paper when I checked in. I don’t care about that price, I would have settled it without a problem. I care about my private life and being able to go on a date and live my life as anyone should. ||||I suspect they also discriminate against LGBT people. I am gay and I was on a date with another man, who is not a prostitute and was treated as such when we came in. I asked him if they were nice to him when they took his ID to register and it was not the case. He said they weren’t friendly at all, which I sensed from the way they talked with him. ||||I have stayed for a few nights at this hotel and had almost only good things to say about it until this unacceptable traumatising and discriminatory incident. I am beyond shocked by the treatment that we have received and the way it was handled. If really it was about the money and not the discrimination, they would not have almost forcefully took my date out of the room, and would have asked me to settle the 300k in the morning in a decent and respectful manner. I have spent 800 USD so far in this property, so what would the issue be for an additional USD 80? Really? ||||I have stayed in many hotels in the last year, actually spending 260 nights out of 365 in hotels and almost all my experiences were exceptional, really, except this one. In my life, I have never been experiencing such a traumatising treatment. This is not a hotel for trashy people that come on sex tourism. It’s a hotel supposedly for respectable people that deserve a respectful treatment. It goes both ways. Don’t stay at this hotel, don’t support businesses that discriminate and treat people with...

The hotel itself has nice facilities and is located in a lively neighborhood with great food options. But that's also a downside. The hotel sits directly across from several bars and outdoor eateries where the party rages until 4AM on Fridays and Saturdays—and until 1AM on other nights. Every room faces the street, and the windows offer zero soundproofing. Thank goodness for noise-canceling headphones, or sleep would’ve been impossible.||But the noise wasn’t even the worst part.||After the first night, I noticed bug bites (see photos). I initially brushed it off—maybe a mosquito? But when it happened again the next night, I raised the issue with the front desk. The staff member offered to change my room, but when she contacted the manager, Camillo, his response was a flat “No.” Why? Because they’d “never had this problem before.” He then asked, “Did she eat chicken or shrimp?”— totally dismissing any responsibility.|They offered to change the bedding, which seemed to help by the third night—though even that required multiple requests. Camillo also suggested we could leave and he’d refund the remainder of the stay. Conveniently, this was during the flower festival when most hotels were fully booked. Translation: “Good luck finding somewhere else, get out.”||Then came the third morning.||My friend, staying in another room, was woken at 3AM by a flood. The air conditioning unit had broken, and water poured onto the desk and his belongings. The hotel moved him to a suite. When we met with Camillo later that morning, not once did he say “I’m sorry.” Instead, he insisted my friend return to his original room because the suite was booked. To ensure compliance, he even disabled the room key so my friend couldn’t re-enter without staff assistance.|When we asked for compensation, Camillo refused. It wasn’t until I mentioned leaving a negative review that he offered a one-night refund. As of today—two weeks after checkout—no refund has been issued. He claimed he couldn’t refund the credit card and insisted on a bank account or Western Union. I provided the information. Still nothing.|14 days ago, he messaged:|“Good afternoon, The shipment will be made next Monday in the morning hours. …”|Still waiting.||And the apology? An insincere apology only came after we literally demanded one. ||The best part of the stay? Breakfast. It was genuinely good, with solid options. But that wasn’t run by the hotel—it’s a separate restaurant that rents space in the building. You...

The paradox of XENOPHOBIA !!!! If I could give a rating would be ZERO because the room, location it’s irrelevant when you get treated witch such hate and racism by a staff member. Here we are talking about the receptionist Eddie that was on duty the day of our check in (27/4/25). My wife (Venezuelan) and I(Australia)handed him our passports and since my visa has an extension I also gave him the printed paper from Colombian Immigration. Clearly the guy in question with such a sassy attitude once heard my wife talking with her Venezuelan accent started asking me for other papers from Immi stating that I should have a permit to stay in Colombia as this is how it works for Venezuelans. He was such annoyed by my visa extension that was simply a paper ( which btw is not my fault that this is what Colombian Immigration provided ) that was keep insisting that I cannot stay in Colombia with that paper !!!! I was shocked by his LACK of profesionalism and I did tell him that I have been travelling from other cities in past 3 days and NO ONE in a hotel had a problem with it except for Eddie that DID NOT REALISE that I’m Australian and the only Venezuelan was my wife. He saw both passports BLUE and he assumed that we are both the same nationality. Such disgusting service honestly!!!! You should train your employees that all foreigners should be treated in the same manner!!!! And you should also give him a better training of the prices of the brekkie offered by Hijamia the restaurant on the corner as he has no clue about the way it works ! And the cherry on top was this arvo that we came to take our luggages and he didn’t reply to my wife’s “thank you , bye” he replied only to me!

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