Hodelpa Caribe Colonial — Hotel in Santo Domingo

The experience in the restaurant and housekeeping was the best part of my experience at that hotel service was excellent they went above and beyond. However front desk, upper management horrible one of the worst experiences I’ve had in Santo Domingo, Had maintenance issues ask for assistance with these issues and they were put aside asked for upper management to help which was the manager or assistant manager at the hotel he refused to meet with me on seven locations. Had a representative of my company. Tried to meet with him and we had to wait two days and nothing. I have a whole list of problems I experience at this hotel.||#1, Problem was, that front desk staff could not make decisions to keep customers happy everything had to go through the manager and the general manager. |#2 I stayed at this hotel for eight days. I was celebrating buying a new business in Santa Domingo and my 60th birthday This was the second time I stayed at this hotel.|#3 I asked for a management repeatedly, never had the opportunity to meet with the manager at demanding I speak with someone the general manager agreed to meet with me the last day and when she did, I spoke with her about all the problems that I had she said that she would get back with me That was June 18, 2024..|It’s now July 24 and I’m still waiting on the answer.||#4 I’ve been in the hospitality industry, for 45 years as a director of engineering over several high end chain hotels I always known hotel so have been one of the best industries that it is in the world service countries in the US and outside of the US and Europe, Kuwait Iraq and Dubai and I never received any kind of treatment like this from upper management….. she never offered me a resolution to the issues that I have experienced for the entire stay.||But most of all this is the part that bothered me the most doing check-in everything is in Spanish. It’s not broken down into any other language. I asked the GM, which was a young lady. Why is everything in Spanish? I don’t know how to read Spanish, but I have translators that would read it for me. She told me when she come to America United States of America. Everything is in English and that I should adjust.|That is not something that you say to a customer I chose this hotel for location, convenience to my new business and for my future staff that is coming from the US.||I would love for the owner of the hotel to respond or explain to me why is key members of his establishment or her establishment treating...

Excellent customer service, great location, great breakfast selection, beds truly comfortable, clean. Staff is superb, they will make you feel at home. Be nice and treat them with respect as well. They will go the extra mile to make you feel at home. My mom got sick and they brought some special tea made of natural fruits and honey. (Mylkeya and Angela are amazing )She felt amazing after that. From the chefs and restaurants staff to the front desk and Even security, I can only say thank you. I will definitely go back again. They have a gym across the street, and if you are looking to relax in the pool, you get access to the Hodelpa Nicolás de Ovando hotel, for a fee which pretty much applies to what you eat or drink while you spend the day tanning) the staff is also very nice there. In case you need to go somewhere Hodelpa will call a cab/taxi for you. Apolo taxi is one of the oldest taxi companies, but Uber is good as well. Be wise, ask the hotel to contact a taxi always ask how much they will charge you. By the way. There are many restaurants around, there is a néw brewery restaurante and a Mexican right a across. Pizza, Italian, Jalao, and some others only a few blocks away. RUM museum, Cacao factory and so much more. Relax, eat, drink and...

This hotel was amazing. It was very clean, the staff members were very helpful, the breakfast had a variety of options, and my friend and I felt very safe there. They had a nice balcony with a great sunset view. My friend and I arrived very early in the morning and for a fair, much cheaper price, they let us check into our room, even though it was nowhere near check in time. After a few nights our air conditioning stopped working. When we told the staff they came to fix it immediately. It worked for a few hours then turned off again. They needed maintenance to come do more work, but we were getting ready for bed. They didn’t know how long it would take so they paid for us to sleep at the hotel across the street! Even the nicest and most extravagant hotels can have things go wrong now and then, but the way they handled it was amazing. We didn’t need to pack anything up- just whatever we needed to sleep. When we came back to our room the next morning- it was fixed for good. Everyone who worked there and who we spoke to had a great experience there. I would definitely recommend this place. The rooms were small, but that was expected. The parking also did not fit many cars, but was functional for the amount of cars...