Original Sokos Hotel Viru — Hotel in Tallinn

Unsatisfactory experience. The cost of a room per person in this hotel for 3 nights (including breakfast) was 500 EUR. For the money spent, you expect to receive good service, clean rooms, availability of drinks (at least water), as well as hygiene products in addition to towels in the room. In fact, you get what you get and get upset. There is no toothbrush or toothpaste in the room. To get through to the reception so that room service could bring these accessories to the room - 3 calls were spent and all without answer. (Why do you need a reception phone number!?) Going downstairs to the reception, being an active client of the hotel, you have to stand in a gigantic line of people who check in in order to simply request a toothbrush and toothpaste. In fact, you find out that it costs 1 euro. Is it really difficult to make a room bill of 501 euros and leave these accessories in the room? A riddle... Well, even taking into account the workload of the reception, is it really that a hotel like SOKOS cannot take care of a hotel employee who takes care of the problems and needs of the client when the reception is busy with check-in? In my opinion, the reception staff work slowly, constantly running to each other to help fix something on the computer. In my opinion, this is a bad computer system of the hotel registration or incompetence of the staff. As a result, after all this, the idea came up to return one room and check in together (with 2nd person) in one room and ask for a refund, but there was a refusal, without any dialogue or explanation. For 500 euros for 3 nights, you expect better service. I hope the breakfasts here are...

We stayed 2 days at the hotel. Great location, close to the historic center. Not recommended for everything else. Room with poor cleaning conditions. Italians have high expectations for cleanliness, but to find a used tea cup with the bottom still encrusted I think is hardly decent for anyone. The sheets on one of the beds were stained with what could have been nail polish at best. There was a constant unpleasant smell in the room, with impossible to open the windows and no air recirculation. Already from our arrival we had the impression that it was going to be a chaotic few days. Several sports teams were present for the international youth games. Imagine the entire hotel (from 22 floors) filled with boys between the ages of 12 and 17. Certainly through no fault of their own, but by the hotel's own fault, there was a confusing, constant cackling atmosphere that made our stay quite unpleasant. Waiting for the elevator for more than 10 minutes each time and then spending another 10 minutes inside going up and down between the various floors of the facility. No one had informed us before booking that our stay would coincide with this sporting event, had we known earlier we would have opted for other hotel. I found it unprofessional to have hundreds of people from all over the world, including kids and coaches, staying at the same time as outside guests. The chaotic atmosphere was inevitable, as was the uncomfortable stay. Even at breakfast time, of course, there was chaoticness, confusion, dirtiness, and everything one would want to avoid in order to enjoy a...

Ex Luxus hotel, which now days belongs to better then awarage ones.

We (family) slept only 1 night at 12 floor in business class room which was really nice, but close to the elevators. Yet the elevator didn't bother our sleep, but it was the tram traffic 12 floors down on the streets that reached out room and woke me up at least once.

Bathroom was guite ok and had bathtub integrated to the shower, so if you above 185 cm you need to bend.

As amenities there was waterboiler, tee, instant coffee, safe, minibar and the stuff you expect to find.

Room was clean and there was 2 pillows made in your bed, so you could choose the one you prefer.

Since this was the FIRST Luxus hotel back in 1972, it still has certain glamour echoing from it's colorful history.

With this in mind I strongly recommend to attend to the "tiny" KGB museum which is located on floor 23 which actually didn't exist before 1991. USSR with it's KGB ran the whole Country, City and the Viru hotel or would you otherwise expect to be awarded as Helga who got AWARD for lifelong bread cutting..

After Estonia got independent the system was abandoned overnight and it's outstanding how it's been kept just like would've happened yesterday.

The stories told by the hotel staff are so interesting that time seems to fly and 1 hour goes by like so.

Remember to book in advance, since group size is kept...