Hotel de France Aix-en-Provence — Hotel in Aix-en-Provence

My advice? Look elsewhere. One very graceless, unprofessional receptionist who could not hide his impatience when I was slow to give my name ( all whilst I gave him a printed confirmation with all my details on it, which he ignored). Room unlike any advertised on their Booking.com, so very deceptive. Tiny, airless, with a fridge that didn't work and nowhere to put belongings. Air con didn't work properly, reported twice then gave up as they clearly had no intention of helping ( previous reviews suggest this problem goes back months if not years, so how utterly cynical of the management not to rectify this for paying clients). The fan in the room also points to this being an ongoing established problem. Really uncomfortable and dehydrated at night. Stayed 2 nights and when room was made up, towels were taken away and not fully replaced, leaving us with one hand towel and one bath towel. Bottled water also not replaced. Breakfast was fine but goodness, awful milk! Breakfast staff lovely. A small group in a corner of the breakfast room had laptops and were clearly having some kind of marketing meeting. If only they'd asked. A good consistent level of 'accueil', comfortable temperatures in these extreme heat conditions, rooms that properly reflect the online photos- these are worth far more than establishing further 'online presence' unless you are only interested in one-off visits ( sadly I suspect this to be the case). In short- invest in the hotel not your online presence with platitudes about being delighted to welcome us (The guy in reception was anything but!). And train all your front of house staff for a more consistent and happier...

Hotel with great location in the heart of the old town of Aix-en-Provence. ||However, finding a car park nearby may require patience and luck. We booked at the last minute.|Price wise it is much cheaper (by 35%) to use booking.com than going direct. You will get maybe a better room too.||The room was of average size, very cheaply decorated, poorly equipped but quiet.|You should avoid opening the window of room 204 as it opens onto a filthy courtyard with several years of bird dropings. Do not expect also to get cold drinking water. Considering the amount of mildew in the fridge it probably stop working several months before. ||The bathroom pink floor was an interesting choice but we discovered a toilet brush still carrying the paper and digested materials of the previous tenant and a toilet seat that was unstable. |The bed seemed comfortable at first glance but we had second thoughts when we discovered a mattress full of recent yellow stains and a mattress protector carrying all sorts of human hair from various ethnic groups. |We were offered some excuses, 2 cold bottle of water and new sheet to cover the mattress.|This hotel carries a 3 stars rating delivered by a French government organisation that do not seem to take in consideration general maintenance, cleanliness health and hygiene standards. We were...

Don’t believe the positive reviews! ROLL THE DICE if you want. I would not. Positive reviews are likely luck of the draw. My impression- this is a dump. Would not pay 50euro. If I dropped my child off and said it was a dorm room - they would quit school. No air conditioning. Walls are damaged, door frame is damaged, no AC, floors are poorly maintained, there’s very little that they could do to make it worse. Oh, and there are supplies for tea but there is no device to make hot water.

Oh, you’re in room ###, it broken. Read other reviews - they know it are too damn cheap to do anything. “ That’s why there is a fan in your room”. What?!?!? That’s not AC. Brought up a bigger fan and tried to convince me it was a cooling device. BS, it’s just a bigger fan. I have such a little confidence in this hotel. I’m afraid to even take a shower or sleep in the bed. Unfortunately, I have no choice, but to sleep here. It is poorly maintained, and when you don’t maintain a hotel, God knows what else is going on here. Take a look at the pictures and...