Hotel La Villa Madame — Hotel in Paris

I stay in Paris about three times a year for work and I have to say that I was surprised at the state of this hotel. While I am sure at one point it was new and nicely presented, it now looks very tired. Dead flowers in the window box, missing hotel door numbers, dead or missing plants in the hallways, a broken clock in the bathroom, and a considerable amount of mold in the bathroom (I am more than happy to share photos). While one staff member was friendly, most were indifferent or too busy on their phones. I am unclear why the plastic key card needs to be turned in when leaving the hotel, this is a typical custom when the keys are metal but the only thing I can think of is that it turns off the lights when you leave. If this is going to be your policy, someone should be at the front desk and accessible at all times. Overall, I was disappointed given the high ratings on hotels.com. Other hotels in Paris at this price point are far better kept up. While the location was decent, it is directly next to a school which is extremely loud on weekdays. For a five night stay, I think the staff could have been friendlier and minimally replaced our water bottle one time (they provided one water during our five day stay). This hotel should really clean up the mold problems and address the rundown state of their property or lower their prices. There are far better hotels in Paris at this price,...

I stay in Paris about three times a year for work and I have to say that I was surprised at the state of this hotel. While I am sure at one point it was new and nicely presented, it now looks very tired. Dead flowers in the window box, missing hotel door numbers, dead or missing plants in the hallways, a broken clock in the bathroom, and a considerable amount of mold in the bathroom (I am more than happy to share photos). While one staff member was friendly, most were indifferent or too busy on their phones. I am unclear why the plastic key card needs to be turned in when leaving the hotel, this is a typical custom when the keys are metal but the only thing I can think of is that it turns off the lights when you leave. If this is going to be your policy, someone should be at the front desk and accessible at all times. Overall, I was disappointed given the high ratings on hotels.com. Other hotels in Paris at this price point are far better kept up. While the location was decent, it is directly next to a school which is extremely loud on weekdays. For a five night stay, I think the staff could have been friendlier and minimally replaced our water bottle one time (they provided one water during our five day stay). This hotel should really clean up the mold problems and address the rundown state of their property or lower their prices. There are far better hotels in Paris at this price,...

First and last time at this hotel. I was excited to explore this neighborhood and stay at a lovely boutique hotel. Well, what a disappointment: Staff was rude from the minute I set foot at the hotel: I arrived before the check in time, as my 10 hour-flight to Paris had landed in the am. I was not expecting an early check/in but when I asked when the room would be ready I got a proper lecture on how busy they were, and an humiliating rambling about the fact I should have booked one night early, all in a loud voice in front of other clients and he was going. On and on- I do want to underscore that I did email them to enquire about what it would take to get in my room earlier - got no response of course! Also, do I need to say that the hotel was not fully booked! Beyond an unfriendly and moody staff, rooms are not quiet and pretty run down (my bathroom’s door painting was chipped, the shower was broken), bathroom amenities are not replaced - when asked, I was told I had to pick them up myself because “he was by himself at the front desk and that they were not heavy” with a smirky smile. Wow! Only thing that blown me away about this so called boutique hotel was how rude and condescending the staff were throughout. There are so many better options in Paris. So Do not bother, save yourself some headaches and bad vibes: book...