Novotel Paris Centre Tour Eiffel — Hotel in Paris

I realize that I wrote a review in 2022 which was quite okay.

What can I say? The hotel used to be my first choice, now I rather stay somewhere else.

Why?

1.) Extremely unfriendly, arrogant, incompetent staff at reception.

2.) Poor quality of breakfast.

3.) Old and "used" rooms.

4.) Pure disinterest about customer.

Let me elaborate.

1.) Asking why they did not credit me any of my 3 recent stays to my Accor account, when it was them who actively proposed and did the membership 3 stays ago, I was simply told: do you have your card?

No I do not have a card, but you signed me up, so please find it through my name. I then asked during the checkout (to provide it) but then I was told: you should have given it at the reservation.

Other situation:

I would like to do the checkout before a huge queue forms after breakfast, but still have my suitcase in my room, so still need the card.

5 minutes "working" on her PC for the invoice, then telling me: ah but I cannot print the invoice, as this will deactivate the room card.

What???

2.) The quality of the food used to be good. Staff at restaurant is still friendly, though!

On Monday there was not even baguette available.

In my last stay and also this time, the almond and oat milk hat some contents which were evidence that it was not fresh but at least a week old...

Falafel and Ratatouille were cold.

Poor variety. Cheap looking and tasting food, especially the egg. Now I understand whymany of the Korean guests rather bring their cup noodles and give it to be heated by the staff in the microwave. The food is really low quality!

3.) Dirty carpets in the room, small mold stains in the bathroom. This looks more like a 2-3 star ibis hotel...

4.) Arrival on Sunday. Filled my bottle with water ("sparkling") which had no gas in it. Did (wrongly) assume that it would be fixed.

Monday: still no gas in the "sparkling water". Complained to the reception.

"We will inform a technician" (at least this time someone from the reception actually used the word "merci" for me informing them).

Tuesday: no gas in the "sparkling water".

Wednesday morning: i see a guy with a gas bottle before breakfast.

After the breakfast I try.

No gas in the water of the right station.

No gas in the water of the middle station.

Gas in the sparkling water of the left station

Really??

A guest reports something and you fix one station of 3 which all had no gas??? What more hint or complaint to you need to do your work??

I have one more open booking for this hotel and then I will try my best to avoid it.

Unfortunately it is one of the partner hotels of my company.

It looks to me pure arrogance. As long as there are people coming (which will never return) this place could not care less about satisfaction. No wonder I had never been asked (even the suggestive question) "was everything okay?"/"how...

I am writing to express my severe dissatisfaction and distress regarding the terrible experiences for the four stars hotel - Novotel Paris Centre Tour Eiffel. ||Summarising my experiences below:|My family visited this Novotel two times recently for holiday (17th Sept 2024 for 1 night, and 21st Sept 2024 for 2 nights). Your system should have the records and I’ve sent an email to your manager too with additional information. |BOTH times, we experienced SERIOUS hotel management issue: Room double booked two times & strangers came into the room by swiping room card without knocking the room door. (Room 2814 was given to us and not cleaned, later changed to Room 2314, it was given to us and not cleaned again). Room cards were not working neither - all showing “access denied” when swiping them for the lift, and has happened 3 times. night shift Manager Stephane mentioned it’s my fault by putting room cards near the phone, but I didn’t at first time.|Additionally, I booked 2 classic twin room as showed in my booking confirmation, but only 1 classic twin room was available and been given to us, we had no choice to accept a double bed room as result of un-organised hotel management at 10pm ish. Why should customers take responsibility for the un-organised hotel? |Terrible customer service. When we were trying to seek help from hotel staffs, staffs were complaining about other customers in front of us. Is this how the four-star hotel trained staffs on customer services? If they complained other customers in front of us, it’s highly likely that they will complain us in front of others. |Rooms that gave to us were not properly cleaned: Rubbish was left in the two bins, sofa pillow was on the floor, tissue litters were found on the floor, strange plastic item was left on the bed (details see attached). If the room is not ready, it shouldn’t be given to customers. Does this hotel have a room standard in place? |Additionally, due to the lack of cleanliness, the night shift manager handled the sheets and covers to us and asked us to change it by ourselves. How Ridiculous? It’s indeed happened at the 4-star hotel in Paris. |From check in at 10PM to have a room for rest, it took 3 hours until midnight 1AM, it’s definitely not a pleasant staying for holiday.|The above issues have had severe consequences. My 83-year-old grandma is experiencing bad leg pain after changing rooms multiple times between 3 different floors (floor 30, 28 and 24). Our next day plan has been ruined because we couldn’t sleep until 2am due to all those things happened. This situation is not only distressing but also poses racism. My family found being treated un-respectful and differently. ||In light of these events, we had no choice but to change our travel plan. And had no choice to spend our...

We stayed at this hotel for three nights. The only staff members who showed genuine kindness were those at the breakfast restaurant, in-room dining, and the luggage storage. Unfortunately, the front desk staff and housekeeping were a major disappointment.

On the morning of the third day, before heading out, I stopped by the front desk to raise three issues:

1. The in-room safe was not functioning — I asked for it to be checked.
2. My child's headband (used for washing their face) had gone missing — likely taken away with the towels during housekeeping.
3. The trash bin had not been emptied the previous day — I asked to ensure it would be done today. However, when we returned in the evening, the safe was still not working, and there was no feedback whatsoever regarding the missing hairband. The trash had been emptied, but this time the bathroom towels were not fully replenished.

Coincidentally, I saw a housekeeping staff cleaning the room across the hallway, so I asked politely if I could get an extra small towel. She handed one to me without saying a single word. I said thank you — but there was no response at all. It was an unpleasant experience.

Later, I called the front desk again about the safe and the hairband. The response to the headband was simply, “What headband?” — which clearly showed that none of the information I had given in the morning had been passed on. There had been no follow-up, no update, and the safe remained broken until I brought it up again myself.

When I personally went back to the front desk and expressed my disappointment, the staff responded with a defensive tone, saying that someone was being sent up to fix the safe “right now,” as if I was overreacting. As for the headband, I wasn’t expecting them to find it, as it was likely sent to laundry with the towels. But at the very least, I expected a follow-up — something like “we looked for it but couldn’t find it” — before I had to follow up myself.

The staff I spoke with on the phone and the one I spoke with in person — I don’t know if they were the same person, but in both cases the attitude was far from what I would expect from a hotel like Novotel. I was left feeling as though I was being unreasonable for raising these concerns. It was a disappointing interaction.

The room itself was also not in great condition. The shower booth door was wobbly, and there was an unpleasant odor coming from the shower drain.

While the location is good, the overall experience makes me not want to stay at this...