Hotel Columbus — Hotel in Frankfurt

The staff was rude. I arrived earlier than check in time and wanted to ask if I may leave my luggage there. The receptionist spoke really rude and asked if I know reading my check in time (before even hearing me out, as I didn‘t even think to ask for the check in). In the end, he said it was ok for me to leave it there, but the „luggage room“ was really tiny, already full and my luggage big enough. Then he asked me to put in the cleaning supply room after he took the cleaning cart out. By the time I arrived later my luggage was already taken out from there and put in the breakfast area. ||2. The surrounding area is really shady and worse than imaginable. Full of drug addicts, drunk and homeless people.||3. The security of the hotel, especially in such conditions (described above) was very poor. Each morning and evening was a different person at the reception. I stayed for 4 nights and never seen a person twice. Almost daily the entry card got deactivated and I had to request to the front desk to reactivate it. They never asked for a document to check if I request activation for my room, only asked for the room number, even though they have never seen me before. By this I mean anyone staying at that hotel could have entered in any room. ||4. There is no noiseproof. My room was on the groundfloor and I could hear anything happening on the reception, the cleaning staff who spoke on the hallway, them vacuming the floors, other people talking. ||5. It wasn‘t clean. In the bathroom upon arrival there were at least 4-5 hairs in the shower and on the bathroom walls. Discusting to be honest.||6. I used my „do not disturb“ sign 3 days (1 day until 11 and the second day until 1 pm). On the third day when I left the room and wanted to take the sign from outside, the sign was gone. Not sure if any other guests have taken it (don‘t see the point) or the cleaning staff (probably bothered they had to „clean“ the room after 12 pm (If what they did could be called...

The staff was rude. I arrived earlier than check in time and wanted to ask if I may leave my luggage there. The receptionist spoke really rude and asked if I know reading my check in time (before even hearing me out, as I didn‘t even think to ask for the check in). In the end, he said it was ok for me to leave it there, but the „luggage room“ was really tiny, already full and my luggage big enough. Then he asked me to put in the cleaning supply room after he took the cleaning cart out. By the time I arrived later my luggage was already taken out from there and put in the breakfast area. The surrounding area is really shady and worse than imaginable. Full of drug addicts, drunk and homeless people. The security of the hotel, especially in such conditions (described above) was very poor. Each morning and evening was a different person at the reception. I stayed for 4 nights and never seen a person twice. Almost daily the entry card got deactivated and I had to request to the front desk to reactivate it. They never asked for a document to check if I request activation for my room, only asked for the room number, even though they have never seen me before. By this I mean anyone staying at that hotel could have entered in any room. There is no noiseproof. My room was on the groundfloor and I could hear anything happening on the reception, the cleaning staff who spoke on the hallway, them vacuming the floors, other people talking. It wasn‘t clean. In the bathroom upon arrival there were at least 4-5 hairs in the shower and on the bathroom walls. Discusting to be honest. I used my „do not disturb“ sign 3 days (1 day until 11 and the second day until 1 pm). On the third day when I left the room and wanted to take the sign from outside, the sign was gone. Not sure if any other guests have taken it (don‘t see the point) or the cleaning staff (probably bothered they had to „clean“ the room after 12 pm (If what they did could be called...

This place was one of the few with room available after a flight disruption to my final destination so I have to sleep here to continue my trip day after, fortunately a taxi took me there. ||The first impression was that the area was not safe at al and in the outside was drug dealers. ||I came like at almost midnight so I was hungry I just want to take a bite before go to bed. ||The guy in the reception was very kind and suggested that I could walk to the train station nearby where were several choices for eat, I reply: are you crazy? With those guys selling drugs outside? He just laughed, I believe they are pretty use to this environment then but me as a foreign woman, alone at that time of the day, was not at all agree to expose myself in that way. ||So he try to help me and we call several places to order delivery and 90% was closed and the only 2 places open didn’t take credit card. So in my desperation run to the train station and run back, I still believe he could aloud me to make a sandwich which some ingredients they use for the breakfast and charge me for it but he say was not possible, I just can’t understand how difficult could that be. ||Anyway I just run to the room wich was the first one( first floor) so the first thing I notice is that my window give straight to the drugs dealers was seating outside, the hotel was full so I had to stay in that one. ||I was a bit suggestioned coz of the facts so I check the windows and locks, I find hard to sleep, and when the tiredness almost defeated me, was sirens, guys fighting beside window and so on. Horrible night, and I think I had to pay for it!. Breakfast day after was nice and condition of...