Old Town Suites Chania — Hotel in Municipality of Chania

I recently stayed at Old Town Suites and overall had a very pleasant experience. The room was exceptionally clean and well-maintained throughout my stay. Housekeeping was top-notch, and I’d especially like to commend Mrs. Moda for her professionalism and warm attitude. She ensured the room was spotless and made me feel welcome with her friendly demeanor.||I’d also like to highlight the excellent service from Ms. Ada, the bartender. She was very polite, professional, and helpful. Her kind and attentive approach made my time at the bar comfortable and enjoyable.||A special thanks as well for allowing me to store my luggage at the bar opposite the accommodation until my airport transfer. This small gesture made my departure much more convenient and stress-free, and I truly appreciated the support.||The location of Old Town Suites is excellent—everything you might need is within walking distance, including shops, restaurants, and bars. Most nearby bars close around 2 a.m. While there was some noise during the night, I personally didn’t mind. However, if you're sensitive to noise, it could be a minor inconvenience.||My only disappointment was the lack of communication from the accommodation management. I reached out ahead of time to request an airport transfer and later sent a message regarding a delayed check-in. Unfortunately, I received no response to either message, which was frustrating and unexpected given the otherwise high standard of service.||Despite this issue, I had a great stay thanks to the dedication and kindness of the on-site staff. With improved responsiveness from management, this accommodation would be even better. I definitely recommend Old Town Suites for its cleanliness, friendly staff, and prime location in the...

3 stars because the concierge Maria is 5 stars!|The location is great in that it is central. However because it is so central there is a lot of noise until very late into the night.|The family room with balcony was charming at first but very impractical for four people.|One closet upstairs only.|Those sleeping upstairs had to creep down narrow stairs in the night to use the bathroom.|The shower had no doors. You can imagine how tricky this was to handle with four people showering.|One towel per person for four days. Cheap motel style.|Bathroom products is one little bar of soap and a few little shampoo bottles. Nothing else.|The people sleeping downstairs froze, while the people sleeping upstairs were really hot.|Although there is coffee in the room, it is only complimentary for one day.|They should either greatly adjust the price or greatly improve the service.|The concierge Maria was so wonderful and helpful. It’s worth it to stay here just to meet her. Great suggestions for places to go, attentive and professional. She did everything she could to make our stay pleasant. She is the best thing...

No communication from the hotel how to check in. Not in the description of the hotel, that the room is located on the 3rd floor without elevator. We had 3 huge suitcases and that made difficult to carry them. Room was very hot, even though there was an AC. The door downstairs was not working (broken down), so every time we were returning back to the hotel, we had to go to the cafe next door, to ask for support. I’ve trying for more than a week now, to get the invoice, without any success. I’ve already sent 5 texts through booking.com and I have made 4 phone calls (to a very polite person) who always says that they will send it to me, once we hang up. Update: after two weeks...