Portobello Boutique Hotel — Hotel in Municipality of Mykonos

I stayed at Portobello Boutique Hotel with my sister while in Mykonos. We liked the views of the village and the water from the hotel. We also liked the buffet breakfast. Unfortunately, our positive experiences were hampered by the treatment of the hotel staff. My sister and I arrived mid-day via ferry and taxi. The hotel has many steps leading down to it. The taxi driver told us to go down to reception and tell them to help us bring our four suitcases down the steps. I ran down and told the reception this and the woman said we had to bring our bags down ourselves because the porter who helps with that was not at the hotel at that time. My sister and I dragged our bags down the steps just to find that there were two female employees waiting at the door. We weren't sure why they couldn't help us bring our suitcases down to reception. They did offer us water and complimentary wine. They also helped us take our bags up a few steps to our room. The woman at reception said she upgraded our room, but after reviewing the room options, my sister and I don't believe she actually did that. Whenever we came to reception to ask about the area or to have important travel documents printed, we were met with an attitude and treated as if our requests were silly. For example, we asked how to get to a nearby location. I asked the reception staff to tell me the address so I could put it into Google Maps. Instead, the woman walked us outside, pointed across the whole town, and said our destination was "right there." On another day, we watched a guest ask how to get somewhere and the reception staff pulled out a map and showed the woman exactly how to get to her destination. Another time, we had returned to our room after it had been cleaned earlier in the day. One of the windows was left open by the housekeeping staff. I tried closing the window but it wouldn't budge. To avoid damaging hotel property, I went to reception and told them the window wasn't closing. The woman told me to just pull it. I told her I had tried that and didn't want to force the window and damage/break it. She rolled her eyes as she got up and followed me to the room. She closed the window. My sister said the window in the bathroom was also open and we wanted it closed. The woman said it was open to let air in. We are aware of what windows are used for, but we didn't want them open. In addition, there is a paper in the room informing guests to close all their windows when they leave their rooms for the day so we are unsure why, when we closed the windows, the hotel staff opened them in our absence. Instead of just following requests and accommodating us, the hotel staff almost always made snarky remarks. We were not greeted in the mornings when we came to breakfast. Instead, we were reminded to wear gloves if we were going to serve ourselves. We watched other guests serve themselves without gloves with no redirection from the staff. The hotel WiFi was very poor which made it hard for us to communicate with our family back home. When we checked out, we werent asked how our stay was or told to have safe travels. Overall, while the views and breakfast were pleasant, the customer service made our stay a negative...

We stayed in Portobello Boutique hotel private villa for 5 nights with a baby and thoroughly enjoyed our stay.||Location:|The hotel is conveniently located close to Mykonos Town; it’s about 3 minute walk downhill to Sakis Grill, and less than 10 minutes to Little Venice (more on the way back to the hotel due to uphill climb). We love the location and found it extremely handy. There are steps involved- so it’s not for those with limited mobility! We ditched the stroller as well as it was easier using baby carrier.||Room:|We stayed in the private villa which comes with its own entrance, pool and lovely garden. The rooms are extremely spacious, newly refurbished and the actual rooms looks better than the photos published on their website. Baby cot was provided (and it fits next to a king sized bed!). |Each room comes with a small fridge though drinks are charged. There is a kettle and coffee machine. Good amenities including large bottles of shampoo, conditioner, soap, vanity kit and dental kit.||Food and Drinks:|Breakfast is included- small selection and there are eggs cooked to order. The Panorama bar is open to guests only and is one of the best part of the hotel- it’s so peaceful and has one of the most beautiful sunset views (people pay extortionate amount in bars close by with crowds… we prefer this). ||Service:|Extremely personalized- they know your preference by day one. The house cleaning team was extremely flexible and pretty much cleaned the rooms on demand. Great recommendations by front house. There is also a car park available for guests. ||Overall, an amazing stay- we would recommend this hotel to travelers so long they do not have...

This hotel was a change from many others we stayed at over a six week trip. Lovely Danish inspired decor, thoughtful furnishings.|We were upgraded to a garden suite which meant we had two small rooms overlooking the garden of the private villa next door - also owned by the same hotel.|The bed was comfortable and bedding and towels good quality as you would expect from a hotel that commands a high price .|Staff very personable and helpful recommending restaurants and beaches to access on local buses. Beach towels and bag were also provided.|There were only a few guests when we stayed which made it difficult to offer more options at breakfast but what was there was freshly made and well presented.|We did find it difficult to leave our suitcases open as floor space was a little tight. |The location was not far from the main road with the bonus of two windmills close by.|The old town with all its buzz was accessed via two stone paths right down to sea level at the old port. This is where you could shop until you dropped and then cool off with a cold drink at the myriad of restaurants there.|A nice way to end our...