No 15 Ermou Hotel — Hotel in Municipality of Thessaloniki

Even before we arrived at the hotel I called to ask for taxi arrangements from the airport. Since we had never been to Greece before we were a bit nervous and they answered the phone and were quick to make the taxi pick up arrangements. They even called me back to double check the flight arrival time since I had accidentally given them the wrong information. So, arrival and pick up and delivery were smooth and no problems at all. Walking into the lobby reassured us we had made the right choice. Every employee we encountered during our two day stay were gracious, helpful and spoke very understandable English. This very new and modern hotel is small by some standards but every detail has been included. When you get up at night low lights come on to show the way to the bathroom. Complimentary water is provided each day; the additional breakfast is worth it if you enjoy a BIG buffet before heading out for the day. There area is very walkable to places to eat, shop , and of course the sea!! Don’t let the graffiti on most buildings make you feel uncomfortable, we have experienced it in Italy and now Greece. It seems to just be the thing to do, I don’t understand- it just is. We even walked back after dinner and had no problems. This is a great hotel in every way (we only had carry on luggage so space wasn’t a problem). Oh! The huge black marble shower with several options for water jets was another bonus!! When we come back this is where...

We will NOT come back!|We booked a 4 night stay online. We chose the best room available "Executive Suite". Since our flight landed past midnight, I emailed the hotel to make sure that their reception was open. No reply. I later emailed again to request a late checkout, stating that I'd be happy to pay if there is availability since our outbound flight was a midnight flight but again no reply.||When we came in we got an Executive Suite but an accessible one. One that is configured for people with special needs. |What that meant was that the bathroom facilities were lower, the sink was very low and hard to use for a person who stands and the absolute worse thing was a shower without a door so one could access it with an assistant or wheel chair. This also meant that every shower flooded the room. We were two people who had to use a shower and bathroom while walking in puddles. ||As we entered the room we requested an alternate. One was no not available. It is customary in other hotels to inform the customer when booking. ||For this experience we will not return and I caution you to save your good money and go elsewhere! ||I don't want a 'thank you for the feedback' nor an apology! Since you decline fixing it when we were there. If you, the hotel, truly want to stand behind your product then issue us a refund. Not credit as I won't be back...

We will NOT come back! We booked a 4 night stay online. We chose the best room available "Executive Suite". Since our flight landed past midnight, I emailed the hotel to make sure that their reception was open. No reply. I later emailed again to request a late checkout, stating that I'd be happy to pay if there is availability since our outbound flight was a midnight flight but again no reply.

When we came in we got an Executive Suite but an accessible one. One that is configured for people with special needs. What that meant was that the bathroom facilities were lower, the sink was very low and hard to use for a person who stands and the absolute worse thing was a shower without a door so one could access it with an assistant or wheel chair. This also meant that every shower flooded the room. We were two people who had to use a shower and bathroom while walking in puddles.

As we entered the room we requested an alternate. One was no not available. It is customary in other hotels to inform the customer when booking.

For this experience we will not return and I caution you to save your good money and go elsewhere!

I don't want a 'thank you for the feedback' nor an apology! Since you decline fixing it when we were there. If you, the hotel, truly want to stand behind your product then issue us a refund. Not credit as I won't be back...