Hotel Samrat (esplanade) — Hotel in Kolkata

Hotel Samrat (Esplanade) I recently had the opportunity to stay at Hotel Samrat (Esplanade) for three days, occupying two different rooms. My experience was a mix of positives and negatives, which I'll outline in this review.

Room 101: A Decent Option The first room I stayed in was Room 101, which cost Rs. 1100 per night for a double bed with AC. The room had a good view of the street, which was a pleasant surprise. However, I was disappointed to find that the room lacked even the most basic amenities like soap, towel, toothpaste, and handwash.

The room itself was spacious enough for two people, with a comfortable double bed and a small table. The AC worked well, which was a relief given the hot weather outside. However, the room could have benefited from better lighting, as it felt a bit dimly lit at times.

Despite the lack of amenities, Room 101 was a decent option for the price. However, I would have expected more in terms of basic toiletries and cleanliness.

Room 4: A Disaster Unfortunately, my experience with Room 4, which cost Rs. 700 per night for a single bed without AC, was atrocious. The room was akin to a jail cell, with no window and poor network connectivity. The toilet was slippery, making it a safety hazard. Honestly, I wouldn't pay more than Rs. 400 for such a subpar room.

The room itself was tiny, with a single bed that felt like it was going to collapse under my weight. The bed sheets were dirty, and the pillow was flat and uncomfortable. There was no table or chair, making it difficult to work or relax.

The lack of AC was a major issue, given the hot weather outside. The room felt like an oven, making it difficult to sleep or relax. The slippery toilet was a major safety hazard, and I was worried about falling and injuring myself.

Overall, Room 4 was a disaster, and I would not recommend it to anyone.

Silver Linings Despite the shortcomings, there were a few positives. The hotel offered free WiFi, which was a welcome convenience. The staff, particularly the eyeglass-wearing uncle and the young boy, were courteous and helpful.

The hotel's location was also a major plus, with several restaurants and shops within walking distance. The Esplanade area is a bustling commercial hub, with plenty of options for food, shopping, and entertainment.

Receptionist: A Letdown Unfortunately, the receptionist was a major letdown. They were rude and uncooperative, making it difficult to check-in or resolve any issues. When I asked for a towel, they seemed put off, and when I requested a change of room, they were dismissive.

The receptionist's behavior was a major turn-off, and it made me wonder about the hotel's customer service standards. If the receptionist is the first point of contact for guests, it's essential that they are friendly, helpful, and welcoming.

Verdict In conclusion, my experience at Hotel Samrat (Esplanade) was mediocre at best. While Room 101 was decent, Room 4 was a disaster. The staff, apart from the receptionist, were friendly and helpful.

If you're looking for a budget-friendly option for a short stay, Hotel Samrat might be tolerable. However, I wouldn't recommend it for an extended holiday. The lack of amenities, poor cleanliness, and rude receptionist make it a less-than-ideal choice.

Rating: 2.5/5

Recommendation If you do decide to stay at Hotel Samrat, make sure to:

Avoid Room 4 at all costs Carry your own toiletries and amenities Be prepared for a rude receptionist Take advantage of the free WiFi Explore the surrounding area for food, shopping, and entertainment options

By being aware of the hotel's shortcomings, you can make an informed decision and plan accordingly.

Final Thoughts Hotel Samrat (Esplanade) has the potential to be a great budget-friendly option, but it falls short in several areas. With some improvements in cleanliness, amenities, and customer service, this hotel could be a top choice for travelers.

Until then, I would recommend exploring other options in the area. There are plenty of hotels and guesthouses that offer...

My partner and arrived in the early evening after a day of travelling. We had booked via Booking.com. The hotel had no record of the booking and said they were full (even though at that point they still had other rooms showing online). After a 15 minute wait while the manager was on the phone, we were told we were being upgraded and taken to another hotel they owned downtown. A member of staff came with us in a taxi and took us there. On arrival, this hotel had no idea about this promised 'upgrade' and refused to give us a room. We were really angry at this point. When we asked to speak to the person on the phone from before, the manager just laughed at us. He insisted we go back to the first hotel where they proudly told us a room had been made ready. Hot and exhausted, we got into another taxi. The room was FULL of mould. All over the walls. I wouldn't have paid 400 rupees but they were charging 1600! We just left without a word. Absolutely disgraceful. All this took about an hour in 38 degree heat. Not a good start to...

Very poor quality rooms, 😔horrible experience😳 every where durty 🙄all blankets are durty bad smelled, bleaching powder smelled😷 , bad condition, bed not comfortable to sleep, ac room but remote not allowed, direct connection, Only on & off system . Charging points condition also bad, may be For room service only 2 person available one is old angry men and another one is polite young men No dining area or no food facility at the premises, 😔 you should take out side or order one of them to bring that your room, only bed sheet and pelow cover clean.

This is highly request to the owner please look in to the matter very carefully and sensitively we people are always travelling entire year for work or any others purpose after a hard work for a entire day we need atleast basic convenience. Please take care of your premises from your bottom of the heart.

may be my words are hurting you but i am sorry i am just shareing my experience thats is , hope you take it in a...