Carlton Hotel - Behind Taj Mahal Palace | Colaba — Hotel in Mumbai

Great location. Thats basically it im afraid. Its a 2* hotel so I didn't arrive expecting the taj, but this place was a shambles. |I arrived at 12.30 midnight. Couldn't find a way in, had to seek help. There is no sign to get in at all on street level. |During check in the guy (who WAS friendly at least) offered to change money for me 3 times. He offered beer 3 times too. Thats fine, but I felt uncomfortable as a solo female traveller to be offered alcohol so many times at 1am when all I wanted to do was go to bed. |The bathrooms are pretty atrocious. Holes in all ceiling panels. I felt so uncomfortable I didn't even shower in the morning, and trust me, I NEEDED that shower. |Sheets were thin and not very clean, room didn't have a proper window. Room also dusty etc. Not a huge issue but it could be an awesome property, and is just...bleak.|In the morning I was washing my face in the communal sink and the night manager interrupted me to ask if I wanted money changed, as I had soap bubbles all over my face and was bent over the sink, I couldn't believe he was asking me again when my eyes were literally covered in soap and I was draped in a towel, but, despite me ignoring this question, he stood by me and Continued to ask again till i rinsed my face and responded "no I don't need money changed". I kid you not, I swear this guy asked me over 20 times if I wanted money changed. He interrupted me on the phone to ask this again. When I said please don't ask this again, he gaslit me into thinking I was crazy and angry, and said the other manager had told him I wanted money changed.id said "no" at LEAST 10 times by the time the day manager even came on duty. It was a total farce. He also knocked on my door at 8am to ask for my passport again. I told him i was getting drrssed and id bring him the passport on my way out. He had to have this repeated 3 times before he agreed to wait. same guy also offered to book me a taxi to bandra terminus for 800rs. He wasn't kidding, I double checked. Even on a metered taxi this only came to 400rs.|Like I said, this could be an awesome place, but the current prices charged are a rip off. If you're a solo female traveller, it was fine, but I did not feel great in this place, and I wouldn't recommend it. |The guy who hassled me repeatedly needs to be talked to. He's not a bad guy but honestly his hustling left me feeling unusually harassed, and I'm pretty...

For the sake of other foreign travellers who have, as I did for almost the last 20 years, stayed at The Carlton Hotel. I just want here to share my last experience at that place. I came to Bombay 10 days ago from a quite and beautiful trip at Diu on my way to Colva/South Goa. The idea to check in again at the Carlton made me delight, after almost 4 years without being back at Colaba. Specially to meet Raju, the perfect receptionist who is able to manage well every situation which can happen to. Raju was there to welcome me and offer me to have the same double room I used to get years after years... Till then no issues ! The things get worsen the next day when I invited an Indian I met in Goa few years before. He's living in Juhu and came to visit me after more than 1 hour local train journey. I suggest him to come to my room to share the pictures and experiences we had in Goa. Less than 1 mn after that, Raju knock at my door and told us that my friend was not allowed to stay in my room as a guest. It was around 6 pm. So we went outside and had a coffee somewhere else for a good chat together. My friend took back his train trip to home. I came back to the Carlton and there l met the manager. This guy ( a tall one who will never tell you a hi,hello,how are you,thanks or whatever you could wait from a responsable person in a hotel) answer me that I couldn't welcome someone in my room because he can be a robber and steal or abuse me !!! I got high with his arguments and told him he will never see me again at his hotel. That's my last own experience at the Carlton. And definitely, when Ihave to stay again in Colaba, other alternative for a better staying will be there. One more thing. Since the COVID years, the Carlton rooms rate have get a huge increasing and most of the customers...

Well there are places that touches you sole and certainly this hotel is one of them at least with me.... I can come every season to stay in this hotel just to see how Mumbai can be beautiful look from the balcony that what I have seen from this hotel.

location is just perfect Starbucks is just 10 steps away from here located at just back of the Taj Mahal Hotel. Everything in a vicinity you find it very close by.

Hotel have single bedroom double bedroom AC non AC so accordingly one can choose fit to his pocket. Bathroom is shared but let me tell you its superb clean so you do not need to worry before you make a booking.

it's very simple hotel so do not expect anything very fancy. I love the charm of the hotel which has carry a lot itself when you take a first step reaching to your rooms I love the ceiling how tall it is from your bed.

there is a small library kind of a place and the newspaper is kept.. also it boost with a very lovely balcony so you can smoke or can have a tea or coffee or can read the books it's up to you. My room was near balcony so I spend more time there then in my room.

you can get water bottle or if you want to have just a plain water they give it to you so nice gesture. Mini bar is there so you can keep your food or drinks inside there. Did not have much have time to watch TV so can't say anything because I was more interested to explore hotel & the vicinity.

everyone was courteous, helpful whenever I reach to them... wifi is complementary and also if you tell the guy who take cares of the room definitely will arrange you to eat or to drink something so a big plus.

I'll definitely come again and would stay here only whenever I...