Regent Hotel — Hotel in Mumbai

You book a hotel room for 6k and arrive at the hotel only to get treated like homeless people looking for free shelter. This is as polite as I can put my experience at this shabby hotel.

I booked the hotel on Agoda and they told me in my face that since Agoda takes commission, they can allot only the worst rooms in the ground floor and that too only one room was available for against our booking of 2 rooms.

We had to adjust as it was a prepaid booking and we already wasted lot of time talking to the morons at the reception.

Amenities like dental kits, combs were not provided even upon request. Their kettle and refrigerator could make you septic.

Service has a 50% success rate. You have to ask multiple times for them to attend to your request. We were not even provided water even after requesting many times and later I myself went and collected water bottles on my own.

Restaurant is a makeshift setup in the corridor, in front of rooms. There also the staff doesn't bother to serve you.

Zero respect for customer privacy. They offered to show an already occupied room while customers were outside. I even saw staff randomly peeping and walking into rooms, including mine, with master keys. One of our rooms were alloted near reception and some staff always sat near the door.

Location is their only pro, situated close to Gateway of India. Everything else are big red flags.

Overall, our one night stay was a nightmare and a very...

A pleasant 3 star hotel in the heart of Colaba - a very convenient location. The rooms were comfortable and clean with good air conditioning. The small lobby features a couch and chairs which are well occupied by congenial guests who avail themselves of the carafes of Arabic tea and coffee provided. Although breakfast was included in the room rate, the only disappointment was that the hotel breakfast only offered a choice of items from an ala carte listing and did not feature an Indian buffet as do many other hotels. |We checked into this hotel twice in the course of our travels and found that the rooms were not always fully provisioned at check in (no hand towels on one occasion, for example). But the service staff were able to promptly and cheerfully fulfill our requests and things were quickly made right.|The best thing about this hotel is the staff. You will never find a more hospitable and welcoming staff. The front desk staff make you feel welcome from the moment of arrival to the moment of departure. They are kind, competent, and caring people who know the meaning of hospitality with fluency in multiple languages making communication seamless...

Nestled in the heart of the city, the Regent Hotel offers a captivating blend of modern luxury and timeless elegance. From the moment you step into the grand lobby, adorned with tasteful artwork and plush furnishings, you are enveloped in an atmosphere of sophistication.

The rooms at Regent Hotel are a haven of comfort and style. Each space is meticulously designed, featuring contemporary decor, high-end amenities, and panoramic views of the city skyline. The attention to detail is evident, with luxurious linens, well-appointed bathrooms, and thoughtful touches that enhance the overall guest experience.

One of the standout features of Regent Hotel is its exceptional service. The staff is not only professional but also exudes warmth and genuine hospitality. Whether you're inquiring about local attractions or requesting room service, the team goes above and beyond to ensure your needs are met promptly and...