The Fountain Inn, Fort — Hotel in Mumbai

As soon as I checked in and entered the room I sat on the bed and saw BED BUGS crawling around. I immediately reported it and asked to end my stay. The cleaning person came in with a spray, the staff told me that it was okay and I should go to sleep in the bed. This says a lot about the cleanliness of the place.||When I spoke to the manager he screamed at me why I was creating problems. Imagine arriving to an hotel, finding bed bugs and being screamed because you don't want to stay in the room. What a welcome to the city!||||The sheets were stained with blood (probably from previous guests that had issues with the bed bugs).||There isn't a shower in the room, the whole bathroom becomes a shower and there are buckets for it.||||The direction on Uber are wrong, and if you happen to come here during the night expect to not find the place easily because the whole lights are off. The surrounding area during the night becomes a bit sketchy with a lot of people sleeping on the street, but that can be somehow normal as far as I understood. But still, it feels very very unsafe.||||During the check in, the reception wanted to hold my passport. Never ever leave your passport to anyone!||||At the checkout the receptionist didn't want to give me the invoice, I had to tell him that I was calling the police for him to handle me the invoice.||||They have a sign that says that their POS for paying by card is (permanently) broken, but magically it works if you prove that you don't have cash.||||The cleaner person, was sleeping on the floor near the reception.||||In general, do not stay here if don't want to catch bed bugs and bring them back home. Their solution was to spray something in the bed and that's it. It totally ruined my trip and had to find an alternative hotel...

As soon as I checked in and entered the room I sat on the bed and saw BED BUGS crawling around. I immediately reported it and asked to end my stay. The cleaning person came in with a spray, the staff told me that it was okay and I should go to sleep in the bed. This says a lot about the cleanliness of the place. When I spoke to the manager he screamed at me why I was creating problems. Imagine arriving to an hotel, finding bed bugs and being screamed because you don't want to stay in the room. What a welcome to the city!

The sheets were stained with blood (probably from previous guests that had issues with the bed bugs). There isn't a shower in the room, the whole bathroom becomes a shower and there are buckets for it.

The direction on Uber are wrong, and if you happen to come here during the night expect to not find the place easily because the whole lights are off. The surrounding area during the night becomes a bit sketchy with a lot of people sleeping on the street, but that can be somehow normal as far as I understood. But still, it feels very very unsafe.

During the check in, the reception wanted to hold my passport. Never ever leave your passport to anyone!

At the checkout the receptionist didn't want to give me the invoice, I had to tell him that I was calling the police for him to handle me the invoice.

They have a sign that says that their POS for paying by card is (permanently) broken, but magically it works if you prove that you don't have cash.

The cleaner person, was sleeping on the floor near the reception.

In general, do not stay here if don't want to catch bed bugs and bring them back home. Their solution was to spray something in the bed and that's it. It totally ruined my trip and had to find an alternative hotel...

I could have given even negative rating. The receptionist is just pathetic. The rooms are just okay not at all for the price they are offering. They don't allow unmarried couple that's fine but not everyone can take their marriage certificate all the time or have it in mobile I don't think that is anyways required. I was forced to buy 2 rooms for a day, instead of 1 room for 2 days, buy that they actually has looted me. Their toiletries are also just average, hospitality is pathetic and you cannot expect them to be flexible in any sense , I entered hotel at around 3 pm yet they were not allowing me to check out at 12:00 noon, I left the room at 11:30. Oyo, makemytrip and goibibo should write in their description as to carry ur marriage certificate in this pathetic hotel. Don't get fooled by the location there are better hotels in South Bombay at better price, except the stay I had a nice...