The Park Chennai — Hotel in Zone 9 Teynampet

This has got to be one of the worst experiences of hospitality and stay I’ve EVER experienced. Let’s start with our arrival-we had called multiple times prior to arrange a hotel car come pick us up on arrival at the airport. They had us send a what’s app message saying to send our flight details, confirming all was good, saying they will have a sign with my name. We land into chennai international airport, no one is there, we are calling the hotel, they keep putting us on hold, no one has any idea what’s going on. So we end up getting a Uber at 4:30Am after waiting an hour annd being bombarded aT the airport by local solicitors and get to the hotel. On arrival, the staff has zero remorse on what we just went through, just shaking their head, we asked to speak to a manager and he had nothing to say, just gave us a better room and said he can give us a “discounted” price for breakfast when breakfast was already included. We get to the room-the suite they upgraded to- there are stains on the sheet, mold in the bathroom, it’s questionable is this is even safe to breathe in. After an 18 hour flight if you think you are getting some sleep, no way, they have 3 clubs and zero sound proofing provisions, our entire room was vibrating to the bass of the music, not to mention ZERO privacy because the balcony’s all connect and there were random people looking into our room, drunk people being sloppy all through the lobby, def nothing luxury or cute about that. Finally we check out, requested a bell hop to assist in bringing our suitcases down, we waited almost 45 mins, no one came-called again, no one had any idea what was going on, so just ended up taking 6 bags down ourselves. Part 2 of check out-we specially requested for the hotel SUV to drop us off, they charge us 2000 and confirmed a hotel suv would be waiting..:then when we get down (once again zero care in the world they had us waiting for 45 mins to our no luggage assistance) - a small Suzuki car pulls up, and they said they had no SUV available when we literally saw 3 sitting in the lot. When we asked why they took our money and accepted the booking, once again blank stare. (Mind you it’s not the language barrier, I speak Tamil! So they were very aware of what I was saying) we canceled the small car ended up booking an SUV Uber for 600 rupees, and got as far away from this alleged establishment as possible. PLEASE PLEASE PLEASE DO NOT BOOK HERE!!! I’ve had others tell me it’s no walk in the park with their customer service, quality and hospitality but after going through what we went through I wish I listened. 5 stars for grimey and the absolute...

I recently had the pleasure of enjoying a breakfast buffet at Lotus Restaurant in The Park Chennai. The experience was nothing short of delightful, thanks to the culinary expertise of Chef Asutosh and Chef Bala.

The breakfast buffet was a feast for the senses. The spread included a wide variety of both continental and traditional Indian breakfast items. From fresh fruits and cereals to fluffy pancakes and crispy dosas, the options were abundant. The quality of the food was excellent, with each dish prepared to perfection. The live cooking stations, where chefs prepared made-to-order omelets and other specialties, added a personalized touch to the experience. The ingredients were fresh, and the flavors were well-balanced, catering to both local and international palates.

A standout from the dessert section was the Mango Thai Sticky Rice. This dish was a harmonious blend of sweet, sticky rice paired with ripe, succulent mango slices. The rice was perfectly cooked, with just the right amount of sweetness and a hint of coconut flavor that elevated the dish. The mangoes were juicy and complemented the rice beautifully, making it a refreshing and satisfying end to the meal.

The cheesecake at Lotus Restaurant was another highlight. It was creamy, rich, and had the perfect balance of sweetness and tanginess. The crust was buttery and provided a delightful crunch that contrasted well with the smooth texture of the filling. Each bite melted in the mouth, leaving a lingering taste of pure indulgence.

The service at Lotus Restaurant was impeccable. The staff were attentive, courteous, and ensured that all our needs were met.

The breakfast buffet at Lotus Restaurant, The Park Chennai, is a must-try. With the combined talents of Chef Asutosh and Chef Bala, the culinary offerings are top-notch, especially the Mango Thai Sticky Rice and the Cheesecake. Whether you are a local or a visitor, this place promises a delightful start to your day with its exceptional food and outstanding service. Highly...

This was one of the worst hotels stays I have had. First of all, this is NOT a 5 star hotel. Maybe it once was but it cannot claim to be one anymore. I don't know of any 5 star hotels that don't have running hot water. I had to call someone from reception when I needed hot water for a bath and someone brought hot water in a bucket with a mug!! There was a musty moldy unpleasant smell throughout the hotel. The first room I got had such a strong smell of mold and the bathrooms smelled of sewage so I asked for a room change. The rooms are super old and in need of an update. Nearly all the pieces of furniture are scuffed, chipped and damaged. My bed linen was stained as was the chair in the room. Cleanliness is not at all a priority at the park. There was dirt and grime on the corners of the room, the windows had not been cleaned in ages and the carpets in the halls were littered with matchsticks and little pieces of trash. There were towels soaking up water on the floor in some places in the hallway. The worst part was that I got very sick from the food after ordering room service in the night. I was up throwing up all night because of it. The chef and staff very apologetic about this later which I appreciate. The breakfast spread was also decent. Everything is super over priced though including the food, the shuttle service(Rs. 2200 for airport v/s Rs.360 on OLA) and the room itself. It is worth less than half that in my opinion. My understanding is that the only reason this place continues to operate is because of its proximity to the US consulate. It is a short walk away and was super convenient. However, the convenience was not worth the hit in comfort of stay and I will never be staying in this hotel again even if I have work at the consulate. Save your money and stay some place else and invest the money...