The Square Milano Duomo — Hotel in Milan

We stayed at this hotel for 2 nights and it was not a very pleasant stay from the moment we walked in. We arrived early in the morning and I walked up to the front desk to check in. They did not greet/welcome me. The man stared at me until I said something. He told me check in is at 2pm but I could come back a little earlier to check if it was possible to get the room. We left our bags there and went to a nearby cafe and walked around the area. We had about 4.5 hours until we could check in so we were trying to kill time. We came back to the hotel at 12pm to see if the room was ready since he mentioned we could come back and check. It was not so we waited in the lobby for the remaining 2 hours. I went up to the counter maybe 3 times to check since people were coming in and getting keys to their room. The lady completely ignored me as I walked up and asked her nicely if she could check on it. She did not even look at me. I thought okay maybe she didn’t hear me. She proceeded to look at the computer and answer phone calls as I stood directly in front of her. A few mins later she said they are still working on it. She could have acknowledge me when I asked and at least say one moment please, I will check on it for you, but instead she had a bad attitude. It was now 2pm and I waited a few mins more to see if they would come over and give us our keys, they did not. By this time lots of people were coming in and some were getting their rooms, others were upset waiting. I went up again to ask and one of the customers got upset and walked over and tried to speak over me as if she wanted to be helped first. The receptionist stood there and made a gesture as if he didn’t know who to help first instead of politely letting the other woman know he will help her in a moment once he was finished assisting me. I explained to this lady that I’ve been waiting for 5 hours but she didn’t care because she was frustrated with the the hotel service. We finally got our keys after multiple attempts of asking and they did not work. We had to go back down and ask for them to be activated. They did not show us to our rooms either. There were not enough towels and robes for all 3 of us. The electricity was not working due to the card not being activated which we didn’t realize at the time. We thought the power was out. A maid was in the room finishing up when we got to there so that’s how we were able to get in. We called the front desk and informed them of the electricity being off and asked for towels and a robe for the 3rd guest. We waited so long and nobody came. We had to call again and it sounded like they were rushing us off the phone. They never apologies for the inconvenience. We soon found out that the drain was clogged after taking a shower and the bathroom flooded. They had to come up and fix the problem. The bed was hard and uncomfortable. We called room service and asked what was on the menu since there was none in our room. They told me to go downstairs to the front desk and get it. I went down and the receptionist asked me if I don’t have a phone in my room to use as if it was a problem to ask him for a menu. I told him I tried calling and they sent me down here. Another issue was my mistake forgetting my hat when I checked out. By the time I realized, I was unpacking my bag at my next destination and could not go back. I emailed them asking if they found it in the room. They said the maid didn’t find anything. I explained to them exactly where I placed the hat and that is was not structured, it was very flat like a piece of clothing and you would not be able to see it by just opening the closet door and looking. It was left on the highest shelf which you would need to stand on a chair and see. This is why I missed it when packing to leave. They did not respond to me at all so I must assume they did not make the effort to look or took it. Overall, this was the worst hotel I stayed at. The service was terrible from check in to check out....

Some other reviews said scam and rip off about The Square Milano Duomo. That's true. Now I know why.

Family travel with 2 kids (1 and 3 yo), 2 parents and 1 grandfather. Called them to confirm if we can do a connecting room and they did so we were happy about it. We booked an upgraded one for the family of 4. We booked via Chase Ultimate Rewards. Total booking was $4,600 for 7 nights and 2 rooms.

We took a train from Lyon to Milan. Arrived at 2pm.

Check in: room wasn't ready. Snobby check in staff

Rooms: small, no bathtub (they didn't show in the picture but we assume that 4 stars hotel with amenities like that would have a tub) cheap furniture (only look chic on picture) but everything else was wrong: shower-head broken, water was cold then turned into super hot, my kid cried in the shower. Room was thin, you can hear other people partying next door. Window was tiny.

Services: charged 6 euro to get a set of bowl, plate fork and knife for the kids to the room. I never heard of 4 stars hotel to charge for room services like that.

Breakfast was probably the only thing okay but of course selection was very very small, just looks good on picture (again) but not fresh, especially the fruit (it was old and moldy)

---- We finally said this is enough and want to leave after 1 night. I got on the call with Chase rewards to see if we can get the points from the unstayed night back. They called the hotel and they kept lying left and right on everything, that they don't receive email from booking agency. They kept pushing on who would be able to actually get a confirmation to refund our unstayed night.

I stayed on the phone for 4 hours, exhausted and very unhappy I just want to cancel the entire vacation to fly home. They have no sympathy, no ethics, just want to rip off guests. Only until I'm so fed up and called them thieves, they started to call the business manager - unapologetic and rude, to come out to try to solve problems about the hotel rooms we had been calling multiple times about.

At this point, there was another case of another customer with a lot of luxury shopping started yelling in the lobby that her newly purchased designer bags got stolen in the room.

The stay was supposed to be from Aug 25 - Sept 1. The business manager names Fabrizio promised that he will refund the unused 5 nights. Up until today, I called Chase to check on the refund and the respond was that only $1,580 was refunded on the first room, which was ~50% of $2,806.99 we paid. And Chase is still chasing after the refund for 5 nights of the $1,800 we paid for the second room.

I'm going to give an update but at this point, it's clearly to see how unethical and ripped off this Hotel The Square Milano Duomo is. And how they are actually thieves from manager to front manager.

Don't stay here. It is NOT a 4 star hotel. It is not convenient. It's cheap and just look flashy in picture with no real quality. You'll get ripped off and treated so badly on...

This is apparently a hotel that tries to maximise its profit and does not care customer experience at all, I have to give 1 star for this hotel as it fails the most basic requirements for a hotel.

There is a restaurant on the 10th floor of this hotel and the restaurant staffs do some regular work after the restaurant closes in mid night(2 am). The work produced quite some noises. Despite the bad noise isolation of the room, this hotel still chooses to having a few rooms on the same floor. My room was unfortunaly next to where the work happens.

I attach some pictures here, the (1007) room I used is literally 2 meters away from where the noisy work come from at 2AM every day. And it is not for 2 min, the whole work took longer than 20 minutes mid night and produce large noise spike sounds like a slapping door or hammering a pipe. Here is what I did:

1, On the first night at 2 am, I could not sleep due to this noise and came out my room noticing someone is doing the work just in front my door, again 2 AM. I told the guy either he stops or I contact reception. The guy was reasonable enough and stopped. 2, On the second day, I complained to the reception and I was told they will make a note to some department. 3, On the second night, the noise came again and I got woke up again. I came down directly to the reception. They asked if I want to change a room, which apparently I did not want since it was 2 am. The noisy work again stopped after security team come upstairs and talked with the guy. 4, I was really annoyed since I was told that is some work from the restaurant every day after they close and I dont understand why a hotel would allow any noisy work happen everyday mid night in front of the hotel room. Either they change where the work will happen or they should not have a hotel room there. so I want to talk with the manager. I was told the manager will be here tomorrow. 5, On the third day, not surprisingly, the manager was 'not' in the hotel. That is apparently a lie as the front office manager should definitely be in the hotel given it is busy eastern holiday for hotel industry. He just wants to dodge the problem. That altitute well explains why a hotel will let all this happen.

A basic requirement of a hotel is to let customer sleep well, this hotel fails it miserably and deliberately, to allow noisy happens every night at 2 am. A low record for a hotel for me honestly speaking. Please avoid so you can really...