Rabbit Hole Cafè — Restaurant in Milan

Tourists beware! Ruined Birthday 💔

They are all about looks over customer service.

Planned a surprise birthday party for my best friend, emailed the owner and asked if I could book a table and an afternoon tea type thing.

Owner said she recommended the non birthday package for £60 which included a custom birthday cake, I said sounds great! She asked how many people and how would I like the cake decorated and I told her.

Week later we turn up to the café excited to be told there is no booking! I said call your manager as I have emails here. They did and said I had not paid a deposit so there is no booking, I was never asked for a deposit which i would of course happily paid. So i said I wasn’t asked for a deposit and I responded last with what cake decor i would like so assumed we were ok.

Very disappointed we sat down and the waitress gave us a menu and took a drinks order we tried to make an afternoon tea ourselves so we picked a package that had a nice selection of things.

Waitress came back and said we don’t have that…! Could have told us that before we looked at the menu??? She was very rude and unhelpful shrugging and acting like we’re being karens. We said we would just have a croissant each then but then the Coffee arrived and it was COLD!!!!

So we decided enough is enough why should we pay for such a horrible experience especially for a birthday so we got up and said we are really unhappy with everything and we are leaving.

I then received an email from the owner saying if we did not return in 30 minutes and pay for the drinks and food we had she would be giving CCTV to the police! All we had is a sip of cold coffee!

Treating customers like criminals for expecting a minor level of service is arrogant.

We did not go back and pay for cold coffee instead Seitaly Bistro down the road made a big fuss of us and made our day a whole lot better....

If you want colorful photos for your social media profile, you can visit this cafè. However, prepare yourself for tasteless drinks and bad sweets.

This cafè is like a fairy tale with a bad ending. Cramped, uncomfortable, the decoration looks cheap and ridiculous, and the cafè is also quite dirty. I wonder when the carpet by the front door was last cleaned?

We tried several teas. All teas were colored water (you can see this from my pictures) with minimal flavor and aroma. The cappuccino was also terrible. Their pastries were dry. On top of that, the service is slow. Nothing happens fast in this Rabbit Hole Cafè.

The only reason I give this place one star is the waitresses (dressed as Alice). The girls were nice and pleasant.

I must point out that the men's room was dirty and neglected. My friend said the women's room was downright disgusting. In addition to not being cleaned, there were torn wallpaper hanging from the walls. I will be back just to take pictures of the toilet in the cafè and upload the photos here.

The overall feeling of this cafè is disappointment.

This is the most ridiculous place in Milan that I have ever been to. I really regret visiting the Rabbit Hole Cafè. It pretty much ruined my Christmas mood.

PS: I urge the manager of this cafe, instead of wasting his time arguing arrogantly and unprofessionally with disgruntled customers, to put on his rubber gloves and come in and clean the toilets. That way he will be more useful to his...

Don’t judge a book by its cover - in a sense that even a cafe that looks super cute can be bad. We drove two hours to get to Milano, mainly to eat at this Café because we saw it on google and loved the atmosphere and concept.

Once we were there, we left after a short amount of time. The concept and design of the Café is very cute, but on second look a bit unpolished. A finer look at detail and polishing could really elevate the place. Overall, super cute though. That stands. The staff was friendly, no complaints there.

The food and drinks, however, were why we left. I ordered a pink lady lemonade (pictured with the popcorn on top). Holy granoli. It tasted so sweet and artificial that I couldn’t drink more than one sip - and this is coming from someone who appreciates sweet drinks - anything from fanta, sprite, to sweet cocktails, lemonades, etc. The popcorn was salty and stale, but I ate some of it and it was okay.

My boyfriend ordered the lavender latte with almond milk. It tasted like soap. I make lavender syrup at home occasionally and it had nothing to do with whatever this was. We did not like the taste of soap. :(

The brownies were a bit dry but okay. I appreciated the crispy crust and that they were warm.

The drinks were horrible though. Cannot stress this enough. So bad that we left. I didn’t know that was possible.

We spend 25€ on one and a half brownies because we couldn’t drink more...