Radisson Collection Hotel, Roma Antica — Hotel in Rome

I booked hotel from Radisson web page and I am member at Club status. I booked for two nights for Collection room and our 3rd floor window is next to the road (room 306). We stayed September 7th to 9th 2025. Room was small. Hotel offer complimentary free water in rather interesting package. After walking around sightseeings the whole evening I was planning to take a hot bath at 9.30PM. Guess what, no hot water at all. Called reception and she informed that water boiler is broken and maintenance is fixing it. She will informed when it is finished. Well it was not finished until next day afternoon. Made a formal complaint to reception and manager explained about broken boiler. Luckily they refund 50% from our first night. Got refund today 12th September as promised. I also noticed after boiler was fixed that this hotel does not give hot water but rather warm water even water tap was at maximum hot. Tv does not have access to youtube or netflix. Screen sharing does not work. The air condition shows that our room is at 35.6C when in fact ..guessing it was +20-22C in our room. At automatic setting it was too cold. The lowest level was also too cold at night when outside temperature was at 20C at midnight. Turned it off and the cool air stayed in the room until morning. Didn't complain about air condition to reception. The cool air came from two setups, one to bed and one to door. The room drapes made the room completely black. It was good if you need to sleep well. The room led lights were not positioned well. It felt dark. I chose this hotel because of location and after reading many positive reviews. Price is high even booked 1 month before but it was worth it. The hotel personnel are all very friendly, very helpful and always smiling. I felt welcomed each day. Breakfast buffet was also good. Liked the scrambled eggs, perfectly made. You could order some dishes free of charge like avocado toast, pancake with maple syrup, smoke salmon, eggs in different 3 ways. They had also Parmesan cheese puck and porchetta with all the salad ingredients.

Overall my two nights was almost perfect (cold water incident) but I would come...

We recently stayed at this hotel in Rome, and there were several aspects that stood out positively, particularly its prime location within walking distance of the main attractions. The room was spacious, and we appreciated the nice shower in the bathroom. The staff were friendly and accommodating, especially when we encountered an issue with our room. They promptly provided us with an alternative room for the night and ensured that our original room was repaired by the following morning. However, we did notice a few areas for improvement. The reception area felt smaller than what I would expect from a five-star hotel, with a desk that was only about two meters long. During peak times, there was often only one staff member at the desk, which resulted in longer wait times for check-in and assistance. It might be beneficial to have additional staff during busy periods to enhance the guest experience. The breakfast service also left room for improvement. While it was satisfactory, it didn’t quite meet the high standards of other five-star hotels we have visited. The food seemed like it could have been leftover from the previous day, and the breakfast bar was somewhat cramped with limited seating. When the breakfast rush hit, it created long queues for both seating and food. We found it a bit unusual when a waiter asked guests at a table for four if they would mind sharing with another couple. While we understand the intent to optimise seating, it can be uncomfortable for guests, especially in the early morning when many prefer a quieter start to their day. Perhaps offering additional seating options in a nearby lounge or bar area could alleviate this issue. Overall, this hotel has a lot of potential with its great location and friendly staff. With some adjustments to the reception service and breakfast arrangements, it could truly align itself with the expectations of a...

Radisson Collection Hotel, Roma Antica This hotel is marketed as a 5-star property, but my experience did not reflect the standards one would reasonably expect — especially at a rate of €700 per night. A true 5-star stay should offer exceptional comfort, quiet and well-appointed rooms, polished service, and refined dining. Unfortunately, several areas fell well short.

Our room had no view — it looked directly into a wall — and was located next to the housekeeping storeroom. This meant that every time we stepped out, we were met with cleaning trolleys and general clutter, and constant noise from housekeeping staff throughout the day. Inside, the shower lacked consistent hot water, with the temperature dropping mid-use and water pressure fading. There was also nowhere to place basic toiletries, which is a surprisingly simple but important detail.

The dining experience was equally disappointing. Staff in the restaurant were walking around in sneakers, which does not fit the image of a 5-star dining room. Tables were wobbly and unstable, again showing a lack of attention to detail. Breakfast was also poorly managed: even as an in-house guest, you cannot order a single à la carte item — instead, you are required to pay €38 whether you order one item or an entire spread. This is not reflective of premium hospitality, but rather inflexible and guest-unfriendly.

For the price point and the promise of a 5-star brand, the Radisson Collection Hotel, Roma Antica does not deliver the luxury or professionalism expected. I am sorry to say this was not the experience one hopes for when booking a stay of this...