Residenza Zanardelli — Hotel in Rome

I'd give zero stars if I could. We stayed here for our baby moon during the Easter weekend which was quite warm. The air conditioning did not work from the first night (Friday) and having reported this to reception the next day (Saturday) - he apparently came to fix it the next day but, again, the room didn't cool down the next night either so we had to resort to leaving the window open which meant our sleep was disturbed due to loud people passing by in the night. We then again reported the issue the next morning (Sunday). We were told someone couldn't come out until the Tuesday due to the holidays. Again, a few more rough nights of sleep. No one came on Tuesday. We then again reported it on Tuesday evening via the main whatsapp number and a repair man came in on Wednesday afternoon to refill the coolant. We had a total of one good night's sleep on the last night before departing on the Thursday. On Thursday morning when we woke up the air conditioning unit was leaking and wet our shoes and bags which were kept near it. We frantically put towels down to contain the water from spreading further into the room. We then reported it to reception and then had to leave for the airport. We then raised a complaint with the hotel and Agoda but it was denied that there was any issue and that the air conditioning was fixed on day 1. If it was fixed on day 1, why was a repair man sent in? Do not stay here. They are disingenuous people. Their customer service is horrific. They ruined what should have been a lovely last holiday before we...

I'd give zero stars if I could. We stayed here for our baby moon during the Easter weekend which was quite warm. The air conditioning did not work from the first night (Friday) and having reported this to reception the next day (Saturday) - he apparently came to fix it the next day but, again, the room didn't cool down the next night either so we had to resort to leaving the window open which meant our sleep was disturbed due to loud people passing by in the night. We then again reported the issue the next morning (Sunday). We were told someone couldn't come out until the Tuesday due to the holidays. Again, a few more rough nights of sleep. No one came on Tuesday. We then again reported it on Tuesday evening via the main whatsapp number and a repair man came in on Wednesday afternoon to refill the coolant. We had a total of one good night's sleep on the last night before departing on the Thursday. On Thursday morning when we woke up the air conditioning unit was leaking and wet our shoes and bags which were kept near it. We frantically put towels down to contain the water from spreading further into the room. We then reported it to reception and then had to leave for the airport. We then raised a complaint with the hotel and Agoda but it was denied that there was any issue and that the air conditioning was fixed on day 1. If it was fixed on day 1, why was a repair man sent in? Do not stay here. They are disingenuous people. Their customer service is horrific. They ruined what should have been a lovely last holiday before we...

We stayed here for 3 nights. It was myself, my wife, and my teenage daughter. The hotel was able to schedule airport transportation for us to the hotel. Upon arrival to the airport, the customs line was crazy long and delayed us for 1.5 hours. However, our transportation patiently waited for us.

When we got to the hotel, David was outside waiting for us and helped carry our luggage to our rooms. He was super friendly and very helpful.

The rooms were a good size for us 3, we had a double bed with a single bed. There was no noise at all. The A/C kept our room cool, and the showers had different jet settings we could use. The location was perfect, as everything was within walking distance. Vatican and colleseum were about 20-30 mins away.

Right out front is also a bus line and a tabacchi shop (for buying bus tickets). We did use the bus line for returning from the vatican.

When we checked out, David was able to arrange our taxi for us to the train station and also carried our luggage to the taxi. I'm definitely coming back...