Hotel Ariel Silva — Hotel in Venice

WORST HOTEL EXPERIENCE I EVER HAD! We booked an "apartment for 2 with bathroom" at Hotel Ariel Silva. The booking was for Calle della Masena 1391/A which was supposed to be opposite the hotel building where the check-in was. When we arrived there, they told us our apartment was in fact in a completely different part of Venice (800 m away) and they had no availabilities at the closer place. I had booked the room particularly because it was quite close to the station but now we had a super long walk. Assuming I might have done something wrong when booking and not having any other options, we took the room only to noticed when we got there that it had a SHARED bathroom! On top, the furniture was old, the tablecloth had a big hole, the bed was in fact a sofa bed (see pictures) and the fridge plus boiler were so noisy we had to turn them off to be able to sleep. Luckily we only spent one night. The neighbor we had to share the bathroom with was the most noisy person getting in and out of his room every 10-20 min for the whole night! I don't know what kind of business he had on the streets but this was not a normal hotel guest or tourist. We hardly got any sleep that night. We tried to get a compensation for our wrong room but the hotel was very unhelpful. Showing them screenshots of our booking didn't help. They kept insisting we got the room we booked. Just a total disaster! I...

We booked an "apartment for 2 with bathroom" at Hotel Ariel Silva. The booking was for Calle della Masena 1391/A which was supposed to be opposite the hotel building where the check-in was. When we arrived there, they told us our apartment was in fact in a completely different part of Venice (800 m away) and they had no availabilities at the closer place. I had booked the room particularly because it was quite close to the station but now we had a super long walk. Assuming I might have done something wrong when booking and not having any other options, we took the room only to noticed when we got there that it had a SHARED bathroom! On top, the furniture was old, the tablecloth had a big hole, the bed was in fact a sofa bed (see pictures) and the fridge plus boiler were so noisy we had to turn them off to be able to sleep. Luckily we only spent one night. The neighbor we had to share the bathroom with was the most noisy person getting in and out of his room every 10-20 min for the whole night! I don't know what kind of business he had on the streets but this was not a normal hotel guest or tourist. We hardly got any sleep that night. We tried to get a compensation for our wrong room but the hotel was very unhelpful. Showing them screenshots of our booking didn't help. They kept insisting we got the room we booked. Just a total disaster! I...

At first the bad reviews definitely scared us off but the price is comparably the best we could have gotten. I definitely recommend to pay attention to what you book, as many made the mistake of booking a room with a SHARED bathroom un a seperate building.

The room itself was very nice fir its price, with a well functioning AC. There were many additional pillows and blankets in the closet which i found quite helpful. The bathroom was very clean nice (with a bidet!).

The location was about a 10 minute walk from the train station and about 20 minutes from the main centre of Venice. I loved this area as it wasn't as full of tourists as others and rather calm.

Service was sympathetic, greeting us whenever we passed, Check-In and Check-Out went smoothly. We left our luggage in the hotel on the last day, which was fine, although it wad stored in the corridor instead of a seperate room, which i would have found to be a bit more secure. Our room was clean whenever we came back from the day.

Can definitely recommend for visitors who are on a budget and/or prefer a calmer area for...