Residenza La Campana — Hotel in Venice

Sleeping with bedbugs, what a nightmare....

The location is the single positive thing about here, yet I simply would NOT recommend anyone to stay here because of the extremely poor hygiene and hazardous living conditions with the bed bug infestation. I unfortunately didn't read the numerous previous reviews on Google which highlighted this serious issue and I just hurriedly booked. Please don't make the same mistake as I. They have a range of hotels within very close proximity which I'd noticed, please do shop around. There was no one present at the reception desk or the hotel when we arrived and we had to ring bell repeatedly to gain the attention of staff, who clearly just ran over from working elsewhere and provided little due care for the guests here. I dread to think how one would have been let in to the room if it were a late arrival. More importantly, the air conditioning wasn't working when we were there with temperatures higher than 25°C at night! This was not fixed until repeated complaining. The apartment was very dusty (my hay-fever was on overdrive!) and poorly maintained. Be warned: They expect everything, including the city tax to be paid upfront when you arrive, and as soon as the payment is taken, they leave, never to be seen again. Travelling with family, my mother had complained about being bitten by something multiple times and she was quite distressed by this but I thought nothing of it as she didn't see anything the first night. I had spotted small insects on my sofa-bed but just brushed them away and went to sleep the second night (something I regret doing now after everything has unfolded). My mother was constantly bit even more so the second night, and upon closer inspection, spotted bed bugs on the mattress and her clothes! Upon our return home, we disposed of many items of clothing where the bed bugs had 'ingrained' themselves into the fibres of the clothing and all other bags and items had to be deep cleaned. Please avoid this place at all costs. It was a horrible experience and I'm genuinely surprised this hotel is still able to function. Nobody needs a bed bug infestation in their...

DISGUSTING HOTEL AND SERVICE - WARNING !!

No one was ever at the reception, it was really hard to get ahold of them. Had to call different times before we could come in, once we were in there was a guy that works there that came out behind the reception without shirt and shoes, definitely shocked we were here. When we got our room we were shocked by the smell and dirtiness of the room. The plug ins for our chargers didn’t work, also when we got our bags back after we left it at the reception they were dirty underneath. There were bits of insects on the wall, mold on the walls and in the refrigerator that didn’t work and smelled so bad!! The smell filled the whole room. There was blood on the pillows (noticed before we went to sleep) and again, no one at the reception so we had to call the number. They didn’t apologize or whatsoever, instead he told me to write a note to the management and to go sleep on the blood stained pillows. He didn’t let me speak and told me they weren’t our slaves when I asked for a new pillow. He said it was too late to call with issues. I recorded the whole call. 45 minutes later we received new pillows filled with mold !!!!! In the hallway there was water leaking from the seeling and it was falling on us. The stairs were drenched in water while in didn’t even rain outside so no idea where it came from. Can’t believe I paid for this and I want to kindly ask you to pay us our money back !! NO breakfast NO single beds like I asked NO view on the city, instead a view on a wall from another building. Which I all paid for !!!!! Airconditioning barely worked, smelled and made a lot of noice. I am DISGUSTED by how they treated us, the reviews, the room and basically the whole experience!!! I don’t get with all the reviews you and the hotel get, they don’t take down this hotel ???? this was by far the worst experience I’ve ever had. You guys are moking and disrespecting every single guest that you...

STAY AWAY BED BUG INFESTATION!!!!

This has to be the worst "hotel" I have ever stayed at. It is a townhouse infested with bed bugs and we were bitten multiple times before we woke up in the middle of the night and noticed. We found around 10 bed bugs in only 15 minutes of checking our beds as shown in the pictures here. Because of this, we immediately left on our first night (we had booked for 2 nights) and had to book an expensive hotel last minute for our 2nd night in Venice. We had to dispose of multiple possessions and have our belongings cleaned thoroughly multiple times after our stay because of the bed bug infestation at this "hotel."

There is no front desk staff and the only way to communicate with someone is through a whataspp number where they probably will not answer. When we tried to call someone about the bed bugs, the owner was unresponsive and when we finally did get him on the phone, he was unapologetic about the situation, not offering any sort of refund. After we left, we noticed that they put the same room back up for booking immediately on their website, meaning that they do not care about the bed bug infestation and they will not do anything to get rid of them. Furthermore, we booked through booking.com and when we contacted them about our horrible stay here, this hotel tried claiming that we never checked in at all in the first place. Thankfully, we took many pictures and timestamped videos to prove we checked in.

Besides the horrible bed bug infestation, the whole unit was very run down, old and generally dirty/gross. Also, the wifi does not work and they will charge you 50 euros for a check in after 9PM which I have never heard of from a legitimate hotel. This place should be demolished and not be allowed to operate from a health and safety...