LeQu Okinawa Chatan Spa & Resort — Hotel in Chatan

I booked a Premium Room. ||Pros:||The Premier building is brand new. Bedroom is very spacious, bed is very comfy.|- There was a washing/drying machine in the bedroom, what was excellent. There was plenty of amenities as well. |- Staff is very attentive, kind and friendly. All information was provided in writen, in english, what was very good. |- Location is perfect, walking distance to many restaurants, shops and beach. There's a Lawsons downstairs. The spa is fabulous. Clean, spacious, very well organized and spotless clean. The massages are excellent too. ||Cons: ||- The Premier building is a good 5 minutes walking from the main building. There is no front desk on the Premier, so if you need something you need to call front desk on the main building and wait.|- All the facilities (pool, restaurant, front desk) are on the main building. Since there is no "direct connection" between the Premier building and the Main building, one has to walk on the street to go from one building to the other. It is specially unconfortable when it is raining. |- I booked this hotel because of the gym and swimming pool. When I tried to use the pool, I was informed that I should PAY EXTRA for the use, per person and per day of use. This is absolutelly nonsense, because this info was NEVER present during the booking process.|- I couldnt't use the gym as well, because it won't be open till september 2020. We've never informed about it as well during the booking or check-in process.|- There was a beautiful balcony on my bedroom, however, no furniture on it. No table, no chairs that could be used outside, so we could enjoy some fresh air. Because of that, we couldn't enjoy the balcony at all.||Overall, I think this place is overpriced for what we got. There are better options around the same area with a better cost-benefit and without any "hidden costs".|Charging extra for the swimming pool is...

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing.

1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way.

I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking.

Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and...

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing.1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand.2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”?3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way.I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking.I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking.Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all.Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and...