I asked the hotel before I arrived a few days about luggage storage since they check in time was so late at 4 pm. When I arrived at the hotel, there wasn’t and locks at all. Contacted the hotel and he told me to go back to the train station and use a locker there. Unacceptable response!!! It wasn’t right to tell your customer to walk to a bus station then go to a train station. Eventually, he contacted the housekeeper and she let us left our luggage in the room first since the previous guests checked out already. Facility was so dirty. Hallways were dirty and the room was even worse. Dirty room, very dusty, the worst part was bedding. I couldn’t believe how they left me a pillow full of mold on the pillow case and blankets were extremely nasty, smelled of people sweat accumulated on the blanket, very very strong odor. I couldn’t sleep on the first night since smell was so strong. The next day I asked for a new blanket and she changed to a new one quickly. Don’t let their pictures fool you. AVOID THIS PLACE AT ALL COST!!! I paid $288 for 3 nights and it was absolutely a ripoff. DON’T MAKE A BIG...
Read moreLocation is good, close to the shopping areas, and many restaurants around.
Need self check in, n took us quite a while to complete the check in. The booking reference n booking name didn't work at all, no record found n need to connect to the staff online, then they will give u a reference no. So u can complete the check in....
The hotel n room has sone smells, but not too strong, but it is not preferred. Stay for only 3-night, so we could ignore that with the comparative...
Read moreVery spacious and cozy hotel room with everything you need! Great location: walkable distance to Tenjin shopping area; good and local restaurants nearby the hotel; if taking metro to Akasaka, it just takes within 10 minutes walk to the hotel, on the way you can find restaurants, convenient stores & 24-hrs shop.
Only if the hotel can email the passcode and room no. a day before check in, as they mentioned before, would be...
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