Mojo Lodge — Hotel in Hakuba

Had a very terrible experience, if i could give 0, i would. Extremely rude and unhelpful lady staff.

I read the other positive reviews, and the hosts that were serving other guests were different, maybe that explains the difference in service.

There were a few instances:

The manager was ok, generally helpful, what we would expect from the hospitality line. However, we were met with an extremely rude lady staff who shows an annoyed face whenever we ask for help, such as asking where do we get water when we first arrived.

They do not help with loading bags to car - i understand that maybe the guests are expected to load bags to the car themselves, but we were carrying very large suitcases, the least they could do is to wait slightly more patiently.

As part of their service, they can fetch guests around the small town, but the expectations were that they will not wait, they will only bring us to the place.

We booked an extra night in Hakuba with another hotel (since mojo lodge had no rooms left), and we requested to mojo lodge to fetch us to the new hotel to just put our luggages, and then bring us to the ski slopes.

This arrangement will help them do 1 less trip, since technically speaking I could have just go out to ski, and come back later and get them to fetch me to the new hotel again.

However, after bringing us to the new hotel, we were supposedly "too slow" in unloading the bags to the new place. And the lady staff was getting very irritated and annoyed. I was also surprised that she helped us take out the items, but that was because she wanted to hasten the process and quickly leave.

Even though we made the arrangement to ease their trips, their first thought is to tell us to get off. And while unloading, she even give the extremely sarcastic "you are welcome". - totally uncalled for and very unprofessional.

They did mention that they cant wait as they have other guests, the wait was about 5 minutes only and we were arranging this whole thing TO EASE THEIR BURDEN.

Not sure why she is in the tourism line, if she constantly shows such attitude towards guests.

Rooms are pretty small, heater is working but theres no ventilation unless you open the window. Definitely not worth the price, we stayed at a traditional ryokan after and it is...

Our group of 8 stayed in the condo (self-contained apartment on the ground floor), a double room with ensuite and a triple room with shared bathroom on the upper floor. The rooms are small by Australian standards but adequate for our purposes. It was great having the condo with kitchenette, dining area and our own washing machine. The floor heating downstairs was lovely. ||The reception area/ lounge and dining room were cosy and home-like and it was nice to have takeaway dinners there a couple of nights. Souza and staff were great, driving us around in the van and trying to accommodate all our requests. Breakfasts were cereal, juice etc plus a plate of food that was possibly unusual to an Australian palate but mostly good and kept us guessing. My daughter left her phone behind and Souza posted it to our next destination, liaising with the hotel in Kyoto to make sure it got there - excellent service. ||||Be aware that in the mornings you can be dropped at a chairlift at Happo One or a bus terminal where you need to get a public bus to one of the other resorts. You need to make your own way back in the afternoon so there can be a fair bit of waiting and squashing into buses, carrying of gear and possibly an icy walk downhill back to the lodge. If you’re old and cranky like me you might not enjoy walking 300m (or any metres at all) in ski boots carrying gear down a slippery hill. A couple of times we ordered taxis from the ski resorts (Iwatake & Tsugaike) back to the door of the lodge. Taxis take 4 people with skis, boards etc and were well priced - great service. ||||Overall we all really liked the lodge atmosphere and prefer it over one of the large hotels. If you like smaller, homely and a bit quirky with good service then this is the...

Stayed for a week in Dec 2022 in a family room and had a great time - the hotel itself is well located in Happo, about 10 minutes walk from the Kokusai lift and the town centre, and a 5 minute walk off the shuttle bus.||The family room had it's own bathroom, a double bed for us and bunk beds in a separate room for the kids. It's not the biggest room and pretty basic, but the beds were comfy and the room was warm - you don't need much else given you are out skiing all day. The common area was nice and a good place to cook any food bought from the combini or your takeaway.||However, what makes Mojo Lodge truly special is the level of service from the staff - both Souza and Takumi went above and beyond to make our stay as a easy as possible, from collecting us when we arrived to taking us the slopes or out for dinner, plus booking anything we wanted while in Happo. Plus, they cook a mean breakfast in the morning and even got special cereal in for the kids. ||Will 100% look to go back to Mojo Lodge if we stay in Happo and would definitely...