Phoenix Hotel — Hotel in Hakuba

Spent one week in a hotel room at the Phoenix Hotel and it was fantastic. The staff were really knowledgeable and always helpful. It is not a big hotel but it is very well run and modern. We paid a bit extra for a shower in our ensuite which was good for my teenage daughter who did not want to use the hotel onsen.|Breakfast is included in the price and it is large enough to keep you going all day. For dinner we ate at the hotel restaurant one evening and it is fantastic but really expensive. The hotel helped us book a range of local restaurants and provided transport to/from. There are some restaurants in walking distance but it is approx 15 mins walk to an area at the base of Hakuba with more restaurants.|The location is really good and just around the corner from Rhythm Ski rentals which was really handy (and they pickup your ski gear from the hotel at the end of the rental period).|There is a bus stop just next door that will take you to all the different ski areas, but sometimes the hotel also dropped us off if they had a van going in that direction.|Would highly recommend the hotel but next time we go back we would stay in one of the self-catering chalets so we can have the choice of...

We stayed in a 2 bedroom Phoenix Chalet in Hakuba in January 2023. The chalet itself was perfect for our family of 4 (2 adults, 2 teenagers) with a large living room and kitchen area. The little touches of the chalet are what make it so comfortable (mud room with heated floors for your skis/boots, heated floors in the bathrooms, a well stocked kitchen, etc). But the star feature of our stay is the INCREDIBLE SERVICE that comes with staying in the chalet. The hotel staff will arrange all your dining reservations, pickup and drop off in the area and are generally incredibly accommodating with all requests including last minute changes. It was incredibly easy to interact with staff over WhatsApp and no matter who we dealt with - they were friendly, helpful and knowledeable. The dining restaurant on the hotel - Mimis (while not inexpensive) was also one of the best meals we had during our trip. A huge shout out to management for running such a great property with a great staff! Highly recommend for your next...

The Phoenix Hotel in Hakuba is an amazing get away. The location is perfect for skiing Happo One ski resort, and exploring the village. The hotel picked us up upon arriving at the bus station, and provided a daily shuttle service to the 3 nearest ski resorts. The hotel staff was very friendly and helpful with making suggestions and restaurant reservations. Mimi’s restaurant in the hotel was a culinary experience to behold. We enjoyed a fabulous Valentine’s Day dinner. The morning breakfast was included in the room rate and it was a great way to start the day with many choices. One of the owners Sally was especially helpful in making reservations for the snow monkey tour for us. It was an incredible experience. Masa was very nice also for driving us around and also making recommendations on activities and logistics. We highly recommend staying at the Phoenix Hotel and look forward to...