I email the hotel as there are free transportation. No email replied. Call in internationally, no one understood a single English I have said. ||Had to ask whoever Japanese stranger to help me call the hotel for pick at JR Matsushima station. ||Bought the room with dinner and breakfast . Had terrible dissatisfaction and disappointment for getting a bento box for an onsen hotel 😤 and it’s not cheap the room. ||Besides onsen and staff tried really best to accommodate me with not knowing English. Nothing are great about this property even I’m still staying in...
Read moreI email the hotel as there are free transportation. No email replied. Call in internationally, no one understood a single English I have said. ||Had to ask whoever Japanese stranger to help me call the hotel for pick at JR Matsushima station. ||Bought the room with dinner and breakfast . Had terrible dissatisfaction and disappointment for getting a bento box for an onsen hotel 😤 and it’s not cheap the room. ||Besides onsen and staff tried really best to accommodate me with not knowing English. Nothing are great about this property even I’m still staying in...
Read moreThis is a very nice hotel. We really enjoyed how nice and caring the staff was despite the fact that our family couldn’t speak English ! From front desk to breakfast room - we were impressed by the staff and they did they best for us and young children to always feel welcome. We would like to specifically thank the gentleman who was driving the shuttle bus (Kubo-San I believe , but I’m not 100% sure :-)) - who was extraordinary nice and welcoming to us. Congratulations and massive thank you to the staff for such a level of...
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