STAY OSAKA NAMBA — Hotel in Osaka

The Worst Hygiene and Service I've Ever Experienced

From the moment I stepped into the room, I was taken aback. Right there on the tatami mat, a few unmistakable hairs lay in plain sight—private ones, clearly left behind. This alone suggested that the room hadn’t been properly cleaned since the last guest checked out. It was obvious that no deep cleaning or even basic vacuuming had taken place.

As I inspected further, things only got worse. The bed was in a shocking state: yellow stains and small spots covered the sheets, bed cover, and pillow. It was clear that these linens hadn’t been laundered properly, or perhaps at all.

I immediately reached out to the staff and politely requested a fresh set of sheets and a more thorough cleaning. The first staff member I spoke to repeatedly insisted that the room had already been cleaned. But as soon as she saw the you-know-what-hair on the tatami, she fell silent, seemingly realizing there was no denying the condition of the room.

Later that evening, we encountered a different staff member, but instead of empathy or assistance, we were met with hostility. This staff member was not only defensive but outright aggressive. She told us bluntly that if she had been present earlier, she wouldn’t have changed the sheets at all for us, she kept insisting that the room had been cleaned well—despite the clear evidence to the contrary.

While I can tolerate a bit of dust or minor imperfections, I cannot tolerate outright dishonesty combined with aggressive, unprofessional behavior. Not once did anyone apologize or take responsibility; instead, they kept repeating the lie that the room was "already cleaned." To top it off, this second staff member even went so far as to threaten us, claiming that asking for an apology was "illegal in Japan." I was left speechless.

For those considering a stay here, I’ve included photos as proof of the room’s condition. Look for yourself and decide if this is a place you’d want to stay.

In my opinion, avoid this place at all costs. This isn’t just a dirty establishment; it’s a...

visit it on August 23 , well ... i start with the location Stay Osaka Namba is located at near to everything you want tourist sites and transportation and close to many restaurants, shops, and attractions. Namba Station is just a few minute's walk away, making it easy to get around the city. The facilities offer a variety of facilities, including a shared kitchen, a laundry room, and a rooftop terrace. The rooms are clean and comfortable, and there is free Wi Fi throughout the hostel.

talking about staff the staff so friendly and helpful. They are always happy to answer questions and help guests with their needs I will mention SACHIKO she gave me a fever never forget when I arrived in Osaka I forgot my shoes (Brand Nike) in Tokyo in some hotel, she contacted the hotel and explained to the whole situation then ask some quistion to be sure after SACHIKO answer they said ok the shoes save until you come to pick it up, she is so kind and treat the others with a big smile a great person...SACHIKO hope you are in good health and save

Value for money: Stay Osaka Namba is a great value for money. The prices are reasonable, and the hostel offers many amenities for guests. Overall, Stay Osaka Namba is a great option for budget-minded travelers who are looking for a comfortable and convenient place to...

Very clean and a good experience. The location is also very good. There is no barrier to communication between Chinese, Japanese and English at the front desk.Hygiene: Very clean. The staff has a splint hair dryer and facial cleanser.Facilities: You can drink tea and coffee, have takeaway places, and have a refrigerator.Environment: There are mixed dormitories and independent dormitories for girls, as well as triple rooms. The location is right in the city center, five minutes after getting off Namba Station, and you can walk to Shinsaibashi...